Carehub with advanced Pearl Pendant (with fall detection) excluding VAT

Devices will be shipped within 24 hours of your order and the completion of all required documents, using a next-business-day delivery service. Please note that this timeframe applies to business days only (Monday to Friday, 8:30am–5:00pm).

Orders placed after 5:00pm on a Friday, or at any time over a weekend or bank holiday, will be processed and shipped on the next available business day.

Delivery is free of charge, fully tracked, and handled by our trusted delivery partner, DPD.

Where applicable, returns are also free of charge via DPD. Customers will receive a QR code by email, which can be used at any of the thousands of DPD Parcel Shops to return goods quickly and conveniently.

Sign up today! Enjoy peace of mind with our 2-week cooling-off period on all 18-month contracts.

All agreements are based on an 18-month contract term and include a 14-day cooling-off period in accordance with consumer protection regulations.

Built for Compliance. Backed by Experience.
At SECOM, compliance isn’t an afterthought, it’s built into everything we do. From the way we capture data, to how our CareTech solutions are developed and maintained, every product is designed with regulatory requirements at its core.

With decades of experience serving the highly regulated security industry, we bring the same rigour, reliability, and peace of mind to care technology. Our solutions are aligned to the relevant compliance standards for each product, and supported by SECOM’s industry-recognised accreditations. When you choose SECOM, you’re partnering with a provider trusted by many and committed to doing things right, from day one.

To qualify for VAT self exemption, the end user must either: have a physical or mental impairment that has substantial, long-term effects on their everyday life, or a condition that is regularly treated by a medical professional, such as diabetes, or a terminal illness.

About SECOM Care Hub Personal Alarms

What is the SECOM Care Hub?

The SECOM Care Hub is a personal alarm system designed to help you live safely and independently at home. When you press the button on your Pearl device, the alert is first sent through the SECOM Care app. Your chosen responders, such as neighbours, family members or friends, will receive the alert instantly on their phones and have the opportunity to accept and assist.

If no responders on the app accept the alert within 3.5 minutes, the alarm will automatically escalate to SECOM’s 24/7 Alarm Receiving Centre (ARC) as a backup, ensuring help is always available when you need it.

Choosing the Right Care Hub Option

What are the different Care Hub options available?

ou can choose from several wearable alarm types to suit your lifestyle and preferences:

• Care Hub with Standard Pearl Pendant – £22.98/month, £122.48 upfront
• Care Hub with Advanced Pearl Pendant (Fall Detection) – £31.26/month, £130.76 upfront
• Care Hub with Standard Pearl Brooch – £28.19/month, £127.69 upfront
• Care Hub with Standard Pearl Easy Press – £28.19/month, £127.69 upfront
• Care Hub with Standard Pearl Wristwatch – £28.19/month, £127.69 upfront

All prices include VAT.
The upfront payment covers your setup and first month’s service, while monthly payments begin from the second month via Direct Debit.

Features & Functionality

Do all Care Hub devices include fall detection?
Fall detection is included only with the Advanced Pearl Pendant model. All other Pearl devices provide immediate help at the press of a button but do not automatically detect falls.

Are the devices waterproof?
Yes. Every Pearl device, whether a pendant, wristwatch, brooch, or Easy Press, is fully waterproof, so it can be worn in the bath or shower for complete protection 24/7.

How far can I move from the base unit?
The Care Hub system has a 300-metre range, giving you freedom to call for help anywhere in your home or garden.

How long does the battery last?
Each Pearl device features a long-life battery (up to 5 years). When it’s running low, SECOM automatically sends a replacement at no extra cost.

What happens when I press the button?
Pressing the button sends an alert via the SECOM Care app to your chosen contacts’ smartphones. If they’re unavailable, SECOM’s 24-hour monitoring centre will step in and assess the situation, contacting the emergency services if needed.

Technology & Reliability

Does the Care Hub need Wi-Fi or a landline?
No. The system uses a built-in SIM card, so it works without relying on a landline or internet connection.

What happens if there’s a power cut?
The Care Hub base unit includes a 70-hour backup battery, keeping your alarm system active even during extended power outages.

Additional Devices

Can I add extra devices to my Care Hub system?
Yes. You can add multiple Pearl devices to suit your household’s needs:

• Additional Standard Pearl Pendant – £10.72/month, £29.50 upfront
  
• Additional Advanced Pearl Pendant (Fall Detection) – £14.32/month, £29.50 upfront
  
• Additional Standard Pearl Wristwatch – £11.15/month, £29.50 upfront
  
• Additional Standard Pearl Easy Press – £11.15/month, £29.50 upfront
  
• Additional Standard Pearl Brooch – £11.15/month, £29.50 upfront
• All prices include VAT.

Payments & VAT

How do payments work?
Your upfront cost (including setup and your first month) is paid securely online by card via Stripe at the point of purchase.
Ongoing monthly payments start from the second month and are collected automatically via Direct Debit, set up during the Zoho Sign document process.

Am I eligible for VAT exemption?
If you have a long-term illness, disability, or medical condition, you may qualify for VAT exemption on your Care Hub.

To qualify, you simply need to:

• Confirm your medical condition during sign-up (no medical proof required).
  
• Complete a short VAT exemption declaration stating the condition is long-term and the equipment is for your personal use.
  
• Be the end user of the product.

Our team will guide you through the declaration during the ordering process.

Support & Maintenance

Who do I contact if my alarm isn’t working?
SECOM’s UK-based technical engineers currently provide support Monday to Friday, 08:30–17:00. Our team can remotely diagnose issues and, if needed, arrange a fast replacement or repair. We are working towards offering full 24/7, 365-day support in the near future, and will update customers as soon as this becomes available.

Getting Started

How do I order my Care Hub?
You can place your order online in just a few minutes. Simply choose your Care Hub, complete the checkout, and set up your Direct Debit securely through our website. Once your order is confirmed, we’ll ship your device directly to your home. If you do need help at any point, our team is always available to assist, but you can complete the entire process online with ease.

Is there a contract or cooling-off period?
Yes, all Care Hub products are supplied on an 18-month contract with a 2-week cooling-off period, giving you complete peace of mind to ensure the service is right for you.