Auditing your staff and procedures within a multi-location business can be a huge undertaking. With customer service measures, company standards and even hygiene regulations to monitor, the manpower and travel time can be a hefty cost.
Mystery shopping and in-person spot-check audits offer an in the moment view of operations, but are they an accurate view of the general customer experience? Wouldn’t you like to be able to track against your performance KPIs on a more regular basis, without the expense?
Our remote audit service can help. Using the latest in store technology, we can virtually ‘drop in’ at any time and check on your staff and business performance. Combined with our insight tool, you can also aggregate customer data, getting a true idea of waiting times.
SECOM’s team of auditors can relieve the pressure. Just tell us what you would like to monitor, and our operators will select and review your locations at the relevant times, review against your scorecard, and compile reporting for you to offer feedback to your teams. We can also immediately flag any major regulation or safety violations, giving you the peace of mind that your business is protected.