Trustpilot

Category: Safety Tips

5 Reasons Every Homeowner Should Consider a Smart Doorbell for Security

5 Reasons Every Homeowner Should Consider a Smart Doorbell for Security

Home security has come a long way in recent years, with smart technology making it easier than ever to keep an eye on your property. One of the most popular innovations is the smart doorbell, which combines video surveillance, motion detection, and mobile alerts to enhance home security. 

But is it really worth the investment? Here are five reasons why every homeowner should consider installing a smart doorbell.

1. See who’s at your door from anywhere

A smart doorbell lets you check who’s at your front door, whether you’re at home, at work, or on holiday. With a built-in camera and live video feed accessible through a smartphone app, you can see visitors in real time. This is especially useful for avoiding unwanted visitors, monitoring deliveries, or even keeping an eye on the house while you’re away.

2. Deter potential burglars

Burglars often target homes where they believe no one is watching. A smart doorbell acts as a visible deterrent, as many models include motion detection and two-way audio. If someone suspicious approaches your door, you can speak to them through the app, making it seem as though you’re home, even if you’re miles away. 

Just the presence of a camera can make criminals think twice before attempting a break-in, after all, they want the easiest pickings possible.

3. Record footage for added security

Many smart doorbells automatically record video when motion is detected, providing valuable evidence in case of suspicious activity or crime. If an incident occurs, you can review footage and share it with the authorities. Unlike traditional security cameras, smart doorbells capture activity right at your front door, where most home intrusions begin.

4. Monitor deliveries and prevent parcel theft

Online shopping is more popular than ever, but so is parcel theft. A smart doorbell lets you know exactly when a delivery arrives and allows you to communicate with the courier, even if you’re not home. You can give instructions on where to leave a package or ask a neighbour to collect it, reducing the risk of stolen parcels.

5. Easy installation and integration with other smart devices

Most smart doorbells are easy to install and work seamlessly with other home security devices, such as smart locks and security cameras. They integrate with voice assistants like Amazon Alexa and Google Assistant, allowing you to check your doorbell feed using voice commands. Whether you live in a house or a flat, a smart doorbell is a simple yet effective upgrade to your home security system.

An added layer of security can’t hurt

A smart doorbell is a small investment that offers big security benefits. From deterring burglars to helping prevent parcel theft, this device provides homeowners with greater control and peace of mind. With remote access, video recording, and easy integration with other smart home features, it’s a practical and effective way to enhance home security. If you’re looking for a simple upgrade that makes a real difference, a smart doorbell is well worth considering. The fact that it offers non-security related benefits and convenience is just more proof that smart doorbells serve a very useful function, and there is no good reason to not have one.

You can learn more about security and how to keep your home or business safe in our blog section.

Manned Guarding vs. Technology: Which Is Better?

Manned Guarding vs. Technology: Which Is Better?

In the world of commercial security, businesses often face the choice between manned guarding and technology-based solutions. Both approaches offer distinct benefits, but understanding their strengths and limitations can help you decide which best suits your needs.

In this blog, we’ll explore both options to help you make an informed decision.

The role of manned guarding in commercial security

Manned guarding has long been a reliable choice for commercial security. Security guards provide a personal touch that technology often can’t replicate, offering real-time judgement and response.

Human judgement and decision-making

Guards are trained to assess risk, make quick decisions, and handle emergencies. This human element can be invaluable in complex, unpredictable situations that technology may not fully address.

The deterrent factor

Security personnel also act as a visible deterrent, often preventing criminal activity simply through their presence. This can be particularly useful in high-risk sectors like retail or construction, where a physical presence sends a strong message that security is a priority.

However, manned guarding comes with significant costs, including wages, training, and insurance. Additionally, guards work in shifts, so there may be gaps in coverage.

The rise of technology in commercial security

Technology has become increasingly popular in commercial security, offering businesses advanced tools at a lower cost than manned guarding. Solutions like cloud CCTV, intruder alarms, and access control systems provide continuous monitoring without the need for personnel on-site.

The scalability of security technology

One of the key benefits of technology is scalability. Security systems can be tailored to fit any business, from small shops to large industrial complexes, and can be adjusted as the business grows at little cost.

The role of AI and remote monitoring

Advanced systems now incorporate AI and machine learning to detect unusual patterns and predict risks. Remote monitoring allows business owners to access live footage and alerts from anywhere, improving response times and security effectiveness. Modern cloud CCTV systems even allow users to search for people and objects within CCTV footage, making it far easier to find specific events.

However, technology alone is not foolproof. A breach may be detected, but without human oversight, the response may be delayed. Also, initial setup and ongoing maintenance can be costly for small businesses.

Combining manned guarding and technology: the best of both worlds

Many businesses find that a hybrid approach, combining manned guarding and technology, provides the most comprehensive security solution. By leveraging both, businesses can enjoy the advantages of both systems while covering a broader range of security needs.

Enhanced response and real-time data

Technology can monitor high-risk areas and alert security personnel to potential breaches. Guards can then assess the situation and respond quickly, providing a level of flexibility that technology alone cannot offer.

Streamlining decision-making and actions

Integrating real-time video feeds into security operations helps guards make better-informed decisions when responding to alerts, improving overall response times and security effectiveness.

What’s best for you?

When deciding between manned guarding and technology for your commercial security, the right choice depends on your business needs, budget, and level of risk. Manned guarding is ideal for businesses that require immediate human intervention and personalised service. On the other hand, technology offers a scalable, cost-effective solution for continuous monitoring.

For many businesses, the best solution is a combination of both approaches, allowing them to benefit from the strengths of both manned guards and advanced technology. This hybrid model ensures that commercial security is handled efficiently, offering both preventive measures and quick responses when needed.

When considering your commercial security strategy, it’s crucial to assess your risk profile and the level of coverage you need. 

SECOM can help you create a tailored security solution that combines the best of both worlds, ensuring the safety of your premises and assets. If you want to boost your commercial security, send our team a message and we’ll see what we can do for you.

Top 10 Features to Look for in a Home Security System

Top 10 Features to Look for in a Home Security System

When it comes to protecting your home and loved ones, having a reliable home security system is essential. With numerous options available, knowing what to look for in a home security system can help you make an informed decision. From traditional systems to smart home integrations, understanding the features that matter most can ensure that your home is safeguarded against potential risks.

Here, we explore the top 10 features to consider when choosing the right home security system for your needs.

1. Smartphone compatibility

In today’s digital age, the ability to monitor your home remotely through a smartphone app is a must. Many modern home security systems offer smartphone compatibility, allowing you to check security cameras, receive alerts, and control system settings from anywhere. 

A wide variety of our security tools are all controllable from a simple app, allowing you to set alarms and grant/restrict access from the other side of the planet. This level of convenience provides users with peace of mind, whether you’re at work or on holiday, knowing that you can check in on your home at any time.

2. CCTV cameras

CCTV cameras are an indispensable component of any home security system. They provide visual surveillance that can be crucial in identifying intruders or monitoring the perimeter of your property. Look for systems that offer high-definition cameras with features such as motion detection and night vision. 

CCTV cameras are an essential part of our home security system offering. These capabilities ensure clear footage, regardless of time of day or weather conditions, which can be vital in the event of a break-in or other incident.

3. Intruder alarms

A loud and effective intruder alarm is one of the simplest yet most important features of a home security system. Alarms act as both a deterrent to would-be criminals and an alert to those nearby that something is amiss. 

Our intruder alarms are linked up to our ARC, which means that there is no delay between the triggering of the alarm and the response. Modern systems often come with smart technology that allows you to customise alarm settings and receive notifications if the system detects suspicious activity, ensuring your home is well-protected.

4. Motion detectors

Motion detectors are an essential part of most home security systems. These devices are designed to sense movement within a designated area and trigger an alarm if any unusual activity is detected. 

Whether installed inside your home or along the exterior, motion detectors can offer enhanced security and help you monitor areas that are vulnerable to break-ins.

5. Access control

Another key feature to look for in a home security system is access control. This includes smart locks, keypads, and biometric systems that restrict access to your home to authorised individuals. With access control, you can manage who enters your property and ensure that only trusted individuals can access sensitive areas. 

Some systems even allow you to set temporary codes for visitors or contractors, providing additional convenience and security.

6. Environmental sensors

Many modern home security systems also include environmental sensors that detect potential hazards like smoke, carbon monoxide, or water leaks. These sensors can alert you to dangerous conditions long before they become emergencies, giving you time to take action and prevent significant damage. 

This added layer of protection not only ensures your home is secure from intruders but also from other types of threats.

7. Home automation integration

Home automation integration is an increasingly popular feature in modern home security systems. By connecting your security system to your home’s smart devices, you can automate various functions such as controlling lights, thermostats, or even blinds. 

This integration not only enhances convenience but also adds an extra layer of security by simulating occupancy when you’re not at home, further deterring potential intruders.

8. Backup power supply

Power outages can render a home security system useless if it isn’t equipped with a backup power supply. Look for systems that include a battery backup, ensuring that your system continues to function even in the event of a power failure. 

This is especially important if you live in an area prone to storms or other disruptions that could cause electrical outages.

9. Reputable brand and customer support

Lastly, choosing a home security system from a reputable brand with excellent customer support is essential. When you invest in a security system, you want to be confident that you’ll have access to timely support if anything goes wrong. Research customer reviews and testimonials to ensure that the company offers responsive support and stands behind the quality of their product. A reliable warranty and customer service team can provide the reassurance that you’re making a sound investment.

10. 24/7 monitoring service

One of the most critical features to look for in a home security system is around-the-clock monitoring. A professional monitoring service ensures that your home is always being watched, even when you’re not around. 

Should an alarm be triggered, trained operators will immediately assess the situation and alert the appropriate authorities. This peace of mind can make all the difference in an emergency, as it ensures prompt action is taken. At SECOM, we operate our own Alarm Receiving Centre (ARC),, you can expect to receive 24/7 monitoring by real staff.

Invest wisely in your home security system

Selecting the right home security system involves considering a range of features that cater to both your security needs and lifestyle. From 24/7 monitoring and CCTV cameras to smart automation and environmental sensors, each feature contributes to a comprehensive security plan.

By carefully assessing what to look for in a home security system, you can ensure that your home remains protected, allowing you to enjoy peace of mind no matter where you are. Whether upgrading an existing system or starting fresh, investing in a top-tier home security system is a decision that pays dividends for years to come.

Protect your home with a feature-packed smart home security system from SECOM. Explore our offerings, and get in touch if you have any questions.

Cost-Effective Intruder Alarm Systems for Small Businesses

Cost-Effective Intruder Alarm Systems for Small Businesses

Intruder alarm systems are an unfortunate but necessary security feature for businesses of all shapes and sizes. They help protect employees, visitors and profits — however the cost profile of intruder alarm systems is incredibly important, especially for small businesses operating on tight profit margins.  

And while investing in intruder alarms tends to provide significant advantages that outweigh the costs, optimising those outgoings is key for small businesses. And that’s exactly what our guide will help with today. 

Intruder alarm systems — do I need one as a small business? 

Security is a crucial investment for businesses of all sizes. An intruder alarm system serves as a first line of defence against theft, vandalism, and unauthorised access — safeguarding employees, customers, and valuable assets. A burgeoning business can be significantly harmed by illegal entry.

Key things to consider when choosing a cost-effective intruder alarm system

Not all alarm systems are created equal, and small businesses need to weigh several factors before investing in an intruder alarm. From the obvious to the less obvious, here are 5 areas small business owners should consider when choosing a cost-effective intruder alarm system:

1. Cost

Intruder alarm systems can vary widely in price. Balancing affordability with quality is important — you want to find a system that meets your business’s specific needs, while also remaining cost-effective. Look for transparent pricing, no hidden fees, and flexible payment options to keep costs manageable. 

2. Scalability 

No doubt you want your business to grow, and so it’s important to factor in that progression when picking a security system. Look for systems that can be expanded to include additional features like sensors and cameras, or can be easily integrated with other security devices. Keeping one eye on the future will ensure that upgrades, if and when they do need to take place, are more cost-effective. 

3. Installation type

It’s not just the cost of the alarm itself that should be taken into account — there will also be a professional installation fee. While it’s possible to install some options yourself (and that, in theory, will save money), professional installation ensures your system is set up correctly and covers all vulnerable entry points. 

4. Maintenance 

In order to ensure optimal function of your intruder alarm system, regular maintenance is required to keep it in proper working condition. Poorly maintained intruder alarm systems can and will fail, putting the safety of your employees, visitors and business at risk. 

5. Integration with other systems

A standalone intruder alarm system is effective, but combining it with other security options like CCTV cameras, access control and smart security features will enhance protection. Integrating your intruder alarm with these systems unlocks features like real-time monitoring through mobile apps and more. 

While this may require a higher initial investment, a comprehensive security system reduces the risk of theft, vandalism, and other costly incidents — ultimately saving your business money in the long run.

What are the benefits of an intruder alarm system for a small business?

Small businesses often face unique security challenges, particularly with limited budgets and smaller premises. However, an alarm system can provide several key advantages:

1. Crime deterrence

Visible alarm systems act as a powerful deterrent to potential burglars. Criminals are far less likely to target a business that has a prominently displayed security system, reducing the risk of break-ins before they even happen.

2. Protection of employees and visitors

An attempted break-in during working hours can put staff and visitors at risk, which makes an intruder alarm system worth its weight in gold. Modern systems will promptly identify the company that supplied the alarm, who can quickly notify police if the threat is confirmed.

3. Protection of assets and inventory

If you run a small business, it’s likely that you operate on tight margins. As such, the loss of valuable equipment, stock, or cash can be devastating. An intruder alarm helps safeguard these assets by deterring theft and ensuring a swift response if an incident occurs.

4. Reduced insurance costs

Many insurance providers offer lower premiums for businesses that have a professionally installed and monitored security system. This cost-saving benefit can help offset the initial investment in an alarm system.

6. Business continuity and peace of mind

A break-in can be highly disruptive for a small business, leading to unexpected costs, downtime, and stress. An intruder alarm minimises these risks, ensuring your business can continue operating smoothly. While this article is all about cost-effective strategies, it’s very hard to put a price on 

Cost-effective intruder alarm systems: important to get right for small businesses

Investing in a cost-effective intruder alarm system is a smart — and we’d argue necessary — decision for small businesses. With the right system in place, you can protect your assets, deter criminal activity and ensure a safe environment for employees and customers. 

By following the tips we’ve laid out above, small businesses can build a security solution that meet operational needs without breaking the bank. A security solution that provides benefits at a cost-effective price can help ensure the long-term success and stability of your business. 

At SECOM, we provide customisable, scalable security solutions designed to protect small businesses. Contact us today for a quote.

How to Prevent Shoplifting with Modern Security Technology

How to Prevent Shoplifting with Modern Security Technology

Shoplifting has long been one of the biggest challenges facing the retail sector. But recent trends have made this a more pressing concern than ever. With the current situation being described as an ‘epidemic’ in some quarters, what do stores need to do to keep their workforce and their goods safe from crime?

The rising challenge of shoplifting

The last year has seen the retail sector facing a surge in crime, with shoplifting incidents up by almost 20 per cent, according to the British Retail Consortium (BRC). Its annual crime survey found there were over 55,000 thefts every day from stores in the UK in 2023/24, costing a total of £2.2 billion, up from £1.8 billion the previous year.

Meanwhile, figures from the Office for National Statistics suggest that shoplifting crime reached a 20-year high last year, with a total of 467,788 incidents logged by police in England and Wales. This was a 29 per cent increase on the previous 12 months and marked the highest figures since the organisation began recording such incidents in 2003.

Shoplifting is also increasingly not committed by individual opportunists. The BRC noted that many of these incidents are the result of dedicated gangs, who systematically target stores and rotate their targets constantly. As a result, in some cases, they can steal tens of thousands of pounds worth of goods at a time.

Gangs are highly-organised and increasingly bold in their approach. Although the majority of offences use tactics such as concealing items in bags or clothing or abusing self-checkouts, BBC News has reported a rise in so-called ‘kamikaze’ offences‘, where groups of criminals clear entire shelves of goods in open view of staff and customers.

The role of modern security technology in stopping shoplifting

With this rising challenge, it is not surprising that stores are investing more heavily in new technology in order to combat this issue. The BRC found that retailers spent £1.8 billion on anti-crime measures in 2023/24, up from £1.2 billion the previous year.

Common investments included CCTV systems, additional security personnel, anti-theft devices and body-worn cameras. These can all play an important role in reducing shoplifting by acting as a visible deterrent.

Newer technology can greatly improve detection. For example, advanced cameras at self-checkouts can use artificial intelligence to detect when items have not been scanned, or have had tags switched, while facial recognition scanners can identify known offenders and alert security.

Essential security measures for retailers

Advanced technology needs to be integrated as just one element of a comprehensive retail security system in order to deter criminals and protect both employees and products. Essential measures that must be a part of this include:

  • High-quality surveillance cameras: these should provide full 24/7 monitoring of every square foot of retail space. Expert installers like SECOM can help with this by advising how CCTV solutions can be tailored for any unusual layouts to eliminate blind spots.
  • Access control: managing entry and exits to stores and backroom warehouses with access control systems that include gates, sensors and manned security helps protect high-value items.
  • Alarms: Clear alerts when suspicious behaviour is detected or when shoplifters attempt to leave with tagged items help security staff identify offenders.

The cost of shoplifting to businesses

Between the direct losses caused by shoplifting and the expenses related to preventative measures like CCTV systems and manned security, the BRC estimates the total cost of shoplifting to the UK retail sector as £4.2 billion a year. However, this only covers the immediate financial losses.

Prevention and recovery measures also put great strain on business’ resources. Dealing with shoplifting takes time and effort many stores do not have, especially when businesses feel they are not getting the support they need from the police. Indeed, more than six out of ten retailers (61 per cent) rated police responses to retail crime – which also includes physical assault, verbal abuse and other harassment of workers – as poor.

This can leave many employees also feeling unsafe at work, damaging wellbeing and morale. For instance, industry charity the Retail Trust claimed that two-thirds of employees feel stressed and anxious going to work due to high levels of retail crime.

Staff training: the human element in shoplifting prevention

While advanced technology can go a long way in helping clamp down on shoplifting, this cannot work without the help of staff members. Individuals on the shop floor and those watching CCTV feeds need to know what behaviours to look out for. Developing a culture of vigilance requires ongoing training and for everyone to understand the importance of tackling shoplifting.

Key areas to bear in mind include:

  • Developing both initial training for new hires and refreshers for existing staff
  • Education on how to correctly use solutions such as security tags
  • Understanding which products or areas of the store are at highest risk
  • Identifying shoplifting in progress and how to make reports
  • Knowing what not to do – eg, many stores want to discourage staff from engaging directly with shoplifters for safety reasons

Community collaboration and law Enforcement aupport

It’s important to remember that shoplifting is a problem for the entire retail industry, so it pays to work together. Collaborating with neighbouring businesses and community watch schemes can go a long way towards helping cut down on incidents.

Sharing information and watching out for each other can provide an extra level of reassurance beyond what technology can provide. Fostering good relations with community police officers to ensure there is a visible presence as often as possible also helps act as a deterrent.

While there’s no substitute for strong community relations and effective employee training, giving staff members the support for advanced technology such as high-quality CCTV and AI-powered analytics is vital. This gives retailers the tools they need to tackle one of the biggest problems facing the sector today, protect their workforce and minimise shrinkage.

Get in touch with SECOM to learn more about how our retail solutions keep your stores safe from shoplifters.

SECOM vs Self-Install Alarm Systems: Is Professional Monitoring Worth It?

SECOM vs Self-Install Alarm Systems: Is Professional Monitoring Worth It?

In today’s world, home security is more important than ever. With so many options available, it can be tough to decide which type of alarm system is right for you. Two of the most popular choices are professionally monitored systems like SECOM, and self-install DIY systems. While self-install systems have become increasingly user-friendly, there are still several compelling advantages to opting for a fully monitored system from a reputable company like SECOM. Let’s break down the pros:

1. 24/7 Professional Monitoring:

This is the biggest advantage. With SECOM, trained professionals are always on hand to respond to any alarm triggers. Whether it’s a break-in, fire, or medical emergency, they’ll assess the situation and dispatch the appropriate authorities immediately. With a self-install system, you’re responsible for monitoring the alarm yourself, which can be problematic if you’re away from home, have a weak signal, or are unable to respond.

2. Faster Response Times:

Every second counts in an emergency. SECOM’s direct link to our monitoring centre ensures a swift response, potentially minimising damage and maximising safety. Self-monitored systems rely on you to contact emergency services, which can lead to delays.

3. Reduced False Alarms:

SECOM’s advanced systems and trained monitoring staff are adept at identifying and filtering out false alarms triggered by pets, environmental factors, or user error. This saves you the hassle of dealing with false alarms and prevents unnecessary police dispatch.

4. Expert Installation and Maintenance:

SECOM handles the entire process, from expert installation to ongoing maintenance. This ensures your system is always functioning optimally and you don’t have to worry about troubleshooting technical issues.

5. System Integration:

We offer a range of integrated security solutions, including CCTV, access control, and fire detection. This allows you to create a comprehensive security system tailored to your specific needs.

6. Peace of Mind:

Knowing that your home is protected by a leading security provider like SECOM offers invaluable peace of mind. You can relax and focus on what matters most, knowing that professionals are always watching over your property.

While self-install systems have their place, particularly for budget-conscious homeowners, the benefits of a professionally monitored SECOM alarm system are undeniable. When it comes to the safety of your family and the protection of your property, investing in a SECOM system is a smart choice.

To learn more about SECOM’s range of security solutions request a free quote today!

Don’t Let the Grinch Steal Your Christmas: Top Tips for Home Security During the Holidays

Don’t Let the Grinch Steal Your Christmas: Top Tips for Home Security During the Holidays

The holidays are a time for joy, family, and festive cheer. But unfortunately, it’s also a prime time for burglars. With homes filled with valuable gifts and families often away visiting loved ones, opportunistic thieves are more likely to strike.

But don’t worry! SECOM is here to help you keep your home safe and sound this Christmas. Follow these simple tips to deter those Grinches and enjoy a worry-free holiday season:

1. Don’t advertise your absence

Social Media Savvy: Avoid posting about your holiday travel plans online. It’s like sending a public invitation to burglars!

Hold the Mail: A pile of mail is a clear sign that no one’s home. Ask a neighbour to collect it or get it delivered to a parcel box or post office.

Light it Up: Use smart plugs to turn lights on and off at different times, creating the illusion that someone is home.

2. Secure Your Home

Lock Up Tight: This may seem obvious, but double-check all doors and windows before you leave, even those on upper floors.

Don’t Forget the Outbuildings: Sheds and garages often house valuable tools and equipment. Make sure they are securely locked too.

Alarms On! If you have a home security system, make sure it’s armed and working correctly. Consider a professionally monitored system for added peace of mind.

3. Be Smart About Gifts:

Discreet Deliveries: If you’re ordering gifts online, try to schedule deliveries for when you’re home or have them sent to a trusted neighbour.

Hide the Evidence: Don’t leave empty boxes from expensive gifts outside your home. Break them down and dispose of them discreetly.

Keep Valuables Out of Sight: Don’t leave presents in plain view from windows.

4. Neighbourhood Watch:

Trusted Neighbours: Inform trusted neighbours that you’ll be away and ask them to keep an eye on your property.

Community Spirit: Participate in a Neighbourhood Watch programme if there’s one in your area.

5. Invest in Professional Security

SECOM Solutions: Explore options like monitored alarms, CCTV systems, and access control to enhance your home security.

By taking these precautions, you can significantly reduce the risk of your home becoming a target this Christmas.

From all of us at SECOM, we wish you a safe and happy holiday season!

Using CCTV Video as Evidence: What You Need to Know

Using CCTV Video as Evidence: What You Need to Know

In the digital age, CCTV video evidence has become an indispensable tool in both criminal investigations and civil litigation. Its ability to capture real-time events provides crucial insight that can determine the outcome of legal proceedings. 

However, the use of CCTV video evidence is not as straightforward as it may seem. This blog will guide you through what you need to know when using CCTV footage as evidence, covering everything from its admissibility in court to best practices for handling and presenting it.

The importance of CCTV video evidence

CCTV video evidence plays a vital role in the justice system. It offers a visual account of incidents, making it an objective source of truth that is difficult to dispute. Whether it’s capturing a crime in progress or providing proof in a personal injury claim, CCTV footage can significantly influence a case’s direction. 

In many instances, CCTV video evidence is the cornerstone upon which a case is built, leading to convictions or settlements that might not have been possible otherwise.

Admissibility of CCTV video evidence in court

While CCTV footage is a powerful tool, it must meet specific legal criteria to be admissible in court. For CCTV video evidence to be considered by a judge, it must be both relevant and authentic.

Relevance

For CCTV video evidence to be admissible, it must be directly related to the case. The footage must clearly show the events in question and be pertinent to proving or disproving a point at issue in the trial.

Authenticity

The authenticity of the footage is another critical factor. The party presenting the evidence must prove that the footage is genuine and has not been tampered with. This usually involves showing that the CCTV system was functioning correctly at the time of recording, that the footage has been stored securely, and that there is a clear chain of custody.

Challenges in using CCTV video evidence

Despite its potential benefits, using CCTV video evidence is not without its challenges. Several issues can arise, potentially weakening the impact of the evidence or even rendering it inadmissible.

Quality of the footage

One common issue is the quality of the footage. Poor lighting, grainy images, or obscured camera angles can make it difficult to identify individuals or events clearly. If the footage is too unclear, it may not be strong enough to serve as reliable evidence.

This highlights the importance of investing in quality, up-to-date technology, as well as working with experts who can identify the best areas for CCTV cameras to ensure effective protection.

Chain of custody

Maintaining a clear and documented chain of custody is essential. If there is any doubt about who has handled the footage or if it has been altered in any way, its admissibility may be questioned. Ensuring that the footage is stored securely and that access is restricted to authorised individuals is crucial.

Privacy concerns

Another challenge relates to privacy issues. CCTV cameras often record individuals without their knowledge, which can raise concerns about the right to privacy. 

In the UK, the use of CCTV is governed by the Data Protection Act 2018, which sets out strict guidelines on how footage can be collected, stored, and used. Failure to comply with these regulations can lead to legal complications and the footage being deemed inadmissible.

Best practices for handling CCTV video evidence

To maximise the effectiveness of CCTV video evidence, it is essential to follow best practices in its collection, storage, and presentation.

Secure storage

CCTV footage should be stored in a secure, tamper-proof environment. Access should be limited to authorised personnel, and a log should be maintained of anyone who views or handles the footage. This helps to preserve the integrity of the evidence and ensures that it can be relied upon in court.

Clear documentation

Documenting the chain of custody is vital. Every time the footage is transferred, viewed, or copied, it should be recorded. This documentation provides a clear trail of who has handled the evidence, reducing the risk of tampering or accusations of tampering.

Professional presentation

When presenting CCTV video evidence in court, it is important to do so professionally. The footage should be of the highest possible quality, and it should be cued up to the relevant parts before being shown. A clear explanation should accompany the footage, outlining what it shows and why it is relevant to the case.

The future of CCTV video evidence

As technology continues to advance, the role of CCTV video evidence is likely to become even more prominent. High-definition cameras, facial recognition software, and enhanced storage solutions are all set to increase the reliability and accessibility of CCTV footage. 

However, these advancements also come with new challenges, particularly concerning privacy and data protection. It is crucial for those involved in the legal system to stay informed about these developments and how they may impact the use of CCTV video evidence. Working with CCTV system experts can walk you through everything you need to know about these developments. 

Maximising the impact of CCTV video evidence

CCTV video evidence is a powerful tool that can make or break a case. By understanding the legal requirements for its admissibility, recognising potential challenges, and following best practices in its handling and presentation, you can maximise the impact of this crucial evidence. In an ever-evolving digital landscape, staying informed and vigilant about the use of CCTV footage will ensure that justice is served effectively.

Ready to make the most of your CCTV video evidence? Contact us today for expert advice and support in setting up a bespoke and effective CCTV solution.

How To Prevent Stock Loss In Retail

How To Prevent Stock Loss In Retail

Stock loss in retail is a significant concern for store owners and managers. It not only affects the bottom line but can also impact the overall customer experience. Implementing effective strategies for loss prevention in retail stores is crucial for maintaining profitability and operational efficiency. 

In this blog, we will explore various methods to tackle retail loss and offer practical tips on how to prevent stock loss in your store.

Understanding stock loss

Stock loss, or shrinkage, refers to the difference between the amount of inventory a business should have and the amount it actually has on hand. This discrepancy can occur due to various reasons, including theft, damage, mismanagement, and errors in stock records. 

Loss prevention in retail stores aims to address these issues and minimise their impact on the business.

Implementing robust security measures

One of the primary strategies for loss and prevention is to enhance security measures within your store. This involves a combination of physical security and surveillance systems:

  • CCTV cameras: installing high-quality CCTV cameras throughout the store can act as a deterrent to potential thieves. Ensure that cameras are strategically placed to cover all critical areas, including entrances, exits, and high-value merchandise.
  • Security tags and alarms: use electronic article surveillance (EAS) systems with security tags on products. These tags trigger alarms if an item is removed from the store without proper deactivation, helping to prevent theft.
  • Controlled access: restrict access to stockrooms and sensitive areas to authorised personnel only. Implementing access control systems, such as key cards or biometric scanners, can reduce the risk of internal theft.

Enhancing employee training

Another crucial aspect of loss prevention in retail stores is training employees to recognise and address potential theft or inventory issues:

  • Theft awareness: educate employees about common theft tactics and signs of suspicious behaviour. Training should cover both external theft (shoplifting) and internal theft (employee dishonesty).
  • Inventory management: ensure staff are well-trained in inventory management practices, including accurate stock counting and record-keeping. This helps in identifying discrepancies early and reduces the likelihood of errors.
  • Customer service: encourage staff to engage with customers and offer assistance. A proactive approach not only enhances customer experience but also acts as a deterrent to potential thieves.

Implementing effective inventory management

Proper inventory management is essential for reducing retail loss and ensuring accurate stock records:

  • Regular stock audits: conduct periodic stock audits to compare physical inventory with recorded figures. Regular checks help identify discrepancies and allow for timely corrective actions.
  • Inventory tracking systems: use advanced inventory management software to track stock levels in real-time. These systems can alert you to low stock levels, excessive stock, or irregularities that may indicate theft or mismanagement.
  • Stock rotation: implement first-in, first-out (FIFO) principles to ensure that older stock is sold before newer stock. This practice helps reduce the risk of stock becoming obsolete or unsellable.

Addressing internal and external theft

Both internal and external theft pose significant risks to retail businesses. Addressing these threats involves a combination of preventive measures and active monitoring:

  • Internal theft prevention: conduct background checks on potential employees and establish clear policies regarding employee conduct and integrity. Implementing a whistleblowing policy can also encourage staff to report suspicious activities.
  • External theft prevention: train employees to be vigilant and recognise signs of shoplifting. Use behavioural profiling techniques to identify and monitor suspicious individuals. Additionally, keep the store layout uncluttered to minimise blind spots and improve visibility.

Leveraging technology for loss prevention

Technology plays a crucial role in modern loss prevention strategies. Consider integrating the following tools:

  • Point of Sale (POS) systems: advanced POS systems with integrated loss prevention features can track sales, monitor transactions, and detect anomalies in real-time.
  • Data analytics: utilise data analytics to identify patterns and trends related to stock loss. Analyse sales data, customer behaviour, and inventory records to make informed decisions and address potential issues.
  • Smart shelving: employ smart shelving solutions equipped with sensors to monitor stock levels and detect unusual activity. These systems can provide valuable insights into stock movement and potential theft.

Building a resilient strategy against stock loss

Preventing stock loss in retail is a multifaceted challenge that requires a comprehensive approach. By implementing robust security measures, enhancing employee training, adopting effective inventory management practices, addressing theft, and leveraging technology, retail businesses can significantly reduce the risk of stock loss and improve their overall operational efficiency. 

Proactive loss prevention in retail stores not only protects your assets but also contributes to a more secure and successful retail environment. Investing time and resources into these strategies will ultimately pay off by safeguarding your business against the financial impact of retail loss.

At SECOM, we provide the best CCTV and access control systems in the country, in use across hundreds of locations across the UK. Speak to our team to learn more about how we can help prevent stock loss in your shop.

How You Can Keep Safe As A Lone Worker

How You Can Keep Safe As A Lone Worker

Working alone presents unique challenges and risks. Whether you’re managing healthcare professionals making house calls, maintenance workers servicing remote locations, or retail employees closing up shop, ensuring their safety is paramount.

This guide explores effective strategies and tools to help you secure your employees’ safety while allowing them to work independently.

Understanding the risks

Lone workers face various potential hazards, including physical assault, verbal abuse, accidents without immediate assistance, environmental dangers, and health emergencies. Recognising these risks is the first step in developing a comprehensive safety plan.

Implementing a lone worker policy

Organisations should create and maintain a thorough lone worker policy. This document should outline risk assessment procedures, communication protocols, emergency response plans, and training requirements. A well-crafted policy ensures that both employers and employees understand their roles in maintaining safety.

Utilising lone worker devices

Modern technology offers powerful tools for lone worker protection. Lone worker devices, such as the SoloGuard, provide a range of features designed to enhance safety. These may include:

  • GPS tracking
  • Panic buttons
  • Fall detection
  • Check-in systems

These devices offer peace of mind and quick access to help when needed. For instance, the SECOM SoloGuard’s “Amber Alert” feature allows workers to set a timer when entering high-risk areas or tasks, automatically triggering an emergency call if the timer isn’t cancelled.

Communication and training

Regular communication is crucial for lone worker safety. Establish clear protocols for checking in with supervisors, reporting schedule changes, and alerting others when entering or leaving high-risk areas. Many lone worker protection systems incorporate communication features to streamline this process.

Proper training can make a significant difference in lone worker safety. Focus on risk assessment skills, de-escalation techniques, first aid, and emergency response. Employees should also be thoroughly trained in the proper use of safety equipment and lone worker devices. Regular refresher courses help keep these vital skills sharp.

Environmental awareness and personal health

As an employer, emphasise environmental awareness to your lone workers. Train them to survey their surroundings, identify escape routes, and exercise caution in unfamiliar locations. Empower staff to trust their instincts and leave unsafe situations.

Prioritise employee health by implementing regular check-ups, providing stress management resources, and promoting proper rest and nutrition. A healthy workforce is a safer workforce, especially for lone workers facing unique challenges.

Leveraging technology and PPE

Beyond dedicated lone worker devices, consider how other technologies can enhance your safety. This might include smartphone apps with safety features, wearable tech with health monitoring capabilities, or cloud-based reporting systems for logging incidents.

Depending on your job, appropriate personal protective equipment (PPE) might be necessary. Ensure your PPE is well-maintained and suitable for your specific work environment.

Creating a support network

Encourage your lone workers to build relationships with colleagues and supervisors. Establish connections with local emergency services. Foster a strong support network within your organisation to provide backup in emergencies, offer guidance on difficult situations, and help lone workers stay connected, reducing isolation risks.

Support staff with tech

Working alone doesn’t have to mean working unsafely. By understanding the risks, taking appropriate lone worker protection measures — like the SoloGuard or staff attack alarms —, and staying vigilant, you can significantly enhance your staff’s safety on the job. 

Remember, these devices are most effective as part of a comprehensive safety strategy that includes:

  • A robust lone worker policy
  • Regular training and communication
  • Environmental awareness and personal health management

Your staff’s well-being is paramount — with the right combination of policies, training, technology, and awareness, it’s possible to create a secure working environment even when operating solo.

At SECOM, we have a range of products and services designed to protect lone workers, check out our range and get in touch if you have any questions.