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How to Prevent Break-Ins at Your Business During the Festive Season

How to Prevent Break-Ins at Your Business During the Festive Season

The festive season brings a welcome boost for many businesses, whether through increased sales, year-end deals, or a well-earned break for staff. However, it also presents an unfortunate reality: a prime opportunity for criminal activity. 

With offices closing for extended periods, stockrooms filling up, and security sometimes overlooked in the rush of seasonal demands, businesses can become vulnerable to break-ins. 

Taking a proactive approach to security is essential in ensuring that celebrations are not overshadowed by losses.

Understanding seasonal security risks

The end of the year sees a rise in break-ins across many sectors. Retailers may be dealing with high-value stock, offices might be left empty for days at a time, and warehouses often hold surplus inventory ahead of the January rush. Criminals are well aware of these patterns, making businesses attractive targets. However, security risks are not only limited to physical break-ins. Cyber threats also increase during the festive period, as businesses slow down and IT monitoring becomes less frequent.

Assessing the specific risks to your premises is the first step towards reinforcing protection. Whether your business is in retail, hospitality, or office-based services, ensuring that both physical and digital security measures are robust can deter opportunistic criminals and safeguard your assets.

Securing physical access points

Most break-ins occur through doors, windows, or other access points that have been overlooked. While a locked door might seem like a sufficient deterrent, experienced intruders can bypass weak locks or find vulnerabilities that have been ignored. Investing in strong physical security measures, such as reinforced doors, security shutters, and access control systems, significantly reduces the chances of unauthorised entry.

For businesses operating in high-risk areas, additional measures such as anti-ram posts or security fencing may be a worthwhile investment. These act as both a physical and psychological barrier, signalling to potential criminals that breaking in would require considerable effort. 

A combination of high-quality locks, monitored access points, and a clear strategy for securing entryways ensures that your premises remain protected when staff are away.

Utilising smart CCTV and monitoring systems

A visible security system is often enough to discourage criminals from targeting a business. Smart CCTV, equipped with AI-driven monitoring, offers real-time surveillance that can be accessed remotely. This means business owners or security teams can receive instant alerts if suspicious activity is detected. With cloud-based recording, footage is stored securely, eliminating the risk of tampering or damage to on-site storage devices.

For businesses looking to step up security, integrating CCTV with smart detection zones can provide even greater control. By setting virtual perimeters around key areas, businesses can ensure that any unauthorised movement triggers immediate notifications. Whether monitoring a retail floor, warehouse, or office entrance, advanced security systems allow for a swift response to potential threats.

Preventing insider threats and internal risks

While external break-ins are a concern, internal security threats should not be overlooked. Seasonal staffing, temporary hires, and high employee turnover can introduce vulnerabilities if access permissions are not carefully managed. Implementing a robust access control system ensures that only authorised personnel can enter restricted areas. By tracking entry logs and maintaining strict access policies, businesses can minimise the risk of internal theft or security breaches.

Establishing clear procedures for keyholders is equally important. If multiple staff members have access to the premises, ensuring that all keys, access codes, and alarm deactivation procedures are properly managed can prevent security lapses. When businesses shut down for the holidays, a designated individual should be responsible for conducting a final security check before locking up.

Ensuring alarm systems are fully operational

An intruder alarm is only effective if it is correctly maintained and regularly tested. The festive season is not the time to discover that a faulty sensor or outdated alarm system has left your business exposed. Checking that all motion detectors, door contacts, and sirens are working as intended should be a routine part of pre-holiday preparations.

For businesses requiring additional protection, professional alarm monitoring services can provide round-the-clock security. In the event of an activation, trained professionals can assess the situation and coordinate a response, whether notifying the police or dispatching a security team. With modern alarm systems offering app integration, business owners can stay informed about security alerts no matter where they are.

Protecting business data and digital assets

Physical security is only one aspect of safeguarding a business during the festive season. Cybercriminals often take advantage of reduced staff presence and delayed responses to infiltrate systems or deploy fraudulent activity. Ensuring that firewalls, antivirus software, and data encryption protocols are up to date is critical in preventing unauthorised access to sensitive information.

Simple steps such as enforcing strong password policies, enabling multi-factor authentication, and restricting access to critical systems during holiday periods can significantly reduce cyber risks. If your business relies on cloud storage, ensuring that backup systems are in place provides an added layer of protection against data loss.

Creating a tailored security strategy

No two businesses have the same security needs, and a one-size-fits-all approach rarely offers the level of protection required. Conducting a professional security assessment can identify potential blind spots and vulnerabilities specific to your premises. By working with security experts, businesses can implement a tailored solution that addresses their unique risks while remaining cost-effective.

From CCTV and intruder alarms to physical security measures and access control, an integrated approach ensures that every aspect of security is considered. With the right preparation, businesses can enter the festive season with confidence, knowing that their premises, assets, and data are well protected.Explore the SECOM security range — including physical and cloud solutions — and discover how we can keep your business safe year-round.

How to Position a Burglar Alarm Motion Detector for Maximum Coverage

How to Position a Burglar Alarm Motion Detector for Maximum Coverage

A burglar alarm motion detector is only as effective as its placement. Position it poorly, and you risk blind spots that compromise security. Install it strategically, and you create an invisible barrier that detects movement exactly where you need it. 

Understanding how to set up your burglar alarm motion sensor for maximum coverage isn’t just about sticking a sensor on the nearest wall—it requires careful consideration of angles, obstructions, and the unique layout of your property.

Here are a few ways you can maximise the coverage of your burglar alarm motion detector with strategic positioning.

Understanding motion detection technology

Before considering placement, it’s worth understanding how motion detectors actually work. Most modern burglar alarms use passive infrared (PIR) sensors, which detect the heat emitted by people as they move through a space. Others use microwave or dual-technology sensors, which combine different methods of detection to reduce false alarms. Each has strengths and weaknesses, but the principles of positioning remain largely the same.

A well-placed sensor should have a clear field of view and be positioned at an angle that captures movement rather than people walking directly towards it. Movement across the sensor’s detection range triggers a response more effectively than movement straight towards it, making placement a crucial part of your security system’s performance.

Entry points and high-traffic areas

The primary role of a motion detector is to monitor entry points and vulnerable areas. Placing a sensor near a front or back door makes logical sense, but positioning it to detect movement just after someone has entered, rather than as they approach, is more effective. This allows the alarm to trigger as soon as an intruder steps inside rather than as they are still outside, giving them no chance to evade detection.

Windows are another key entry point, particularly those that are hidden from public view. If your property has side or rear windows that could provide an easy access route, a sensor positioned to detect movement in these areas can add an extra layer of protection.

Hallways and staircases should also be covered, as these are routes an intruder is likely to take once inside. A strategically placed detector in a corridor can monitor movement between rooms, ensuring no part of the property is left unguarded.

The right height and angle

A motion detector’s effectiveness depends heavily on how high it is mounted. Too low, and it may be triggered by pets or small objects; too high, and it could miss crucial movement. The ideal height is usually between two and three metres, positioned to scan the area below in a wide arc.

Walls and corners provide excellent mounting positions, as they offer a broader view of a room. Positioning the sensor in a corner, angled to cover the most space possible, is often the best choice for interior placement. Avoid placing sensors where direct sunlight or heating vents could interfere with their function, as sudden temperature changes may cause false alarms.

Minimising obstructions

A motion detector needs an unobstructed view to function properly. Furniture, curtains, shelving, or even large decorative items can block its field of vision, reducing its effectiveness. When installing a sensor, take a step back and assess the room from different angles to ensure nothing is obstructing its coverage.

Glass can also interfere with detection. PIR sensors do not work effectively through windows, so placing a motion detector behind a glass door will not provide the security coverage you might expect. If monitoring an outdoor area, consider using specialised external sensors designed to function in changing weather conditions and avoid interference from reflections.

Pet considerations

For households with pets, motion detectors must be positioned to avoid unnecessary activations. Standard PIR sensors will detect the movement of animals as well as people, which can lead to frequent false alarms. Many modern systems include pet-friendly motion detectors, which are calibrated to ignore movement below a certain weight. Even so, correct placement is vital. 

Mounting a sensor slightly higher than usual and angling it upwards can help, as this ensures it detects movement at human height while allowing smaller animals to move freely below. Testing the system after installation is essential to ensure it provides security without unnecessary triggers.

Alternatively, you can look for a pet immune motion detector that uses a Passive Infrared (PIR) sensor to detect motion and Target Specific Imaging™ technology to distinguish between humans and pets. 

Integrating multiple sensors for maximum coverage

For larger properties, a single sensor is rarely sufficient. Combining multiple motion detectors ensures that all key areas are covered without leaving gaps in security. Each detector should be positioned to complement the others, overlapping slightly to create seamless coverage.

Smart alarm systems allow for even greater optimisation. By integrating sensors with other security devices such as cameras, door contacts, and smart lighting, you can create a system that not only detects movement but also provides visual confirmation and instant alerts. Some systems even allow customisation of sensitivity settings, ensuring the alarm triggers only in relevant circumstances.

Final testing and adjustments

Once installed, testing is crucial. Walk through the property to assess how the sensors respond to movement, checking for any areas where coverage is lacking. Adjust angles or positions as needed to optimise performance, ensuring the system provides maximum security without unnecessary activations.

Secure your property

Proper positioning of burglar alarm motion detectors is an essential step in securing your property. A well-planned setup ensures that movement is detected where it matters most, giving you confidence that your security system is doing its job effectively. Whether you’re installing a single sensor or integrating a full suite of smart security devices, taking the time to position them correctly can make all the difference in keeping your home safe. Want more expert information on securing your property? Explore our home and business security suite, or talk to a member of the SECOM team.

How to Prevent Shoplifting with Modern Security Technology

How to Prevent Shoplifting with Modern Security Technology

Shoplifting has long been one of the biggest challenges facing the retail sector. But recent trends have made this a more pressing concern than ever. With the current situation being described as an ‘epidemic’ in some quarters, what do stores need to do to keep their workforce and their goods safe from crime?

The rising challenge of shoplifting

The last year has seen the retail sector facing a surge in crime, with shoplifting incidents up by almost 20 per cent, according to the British Retail Consortium (BRC). Its annual crime survey found there were over 55,000 thefts every day from stores in the UK in 2023/24, costing a total of £2.2 billion, up from £1.8 billion the previous year.

Meanwhile, figures from the Office for National Statistics suggest that shoplifting crime reached a 20-year high last year, with a total of 467,788 incidents logged by police in England and Wales. This was a 29 per cent increase on the previous 12 months and marked the highest figures since the organisation began recording such incidents in 2003.

Shoplifting is also increasingly not committed by individual opportunists. The BRC noted that many of these incidents are the result of dedicated gangs, who systematically target stores and rotate their targets constantly. As a result, in some cases, they can steal tens of thousands of pounds worth of goods at a time.

Gangs are highly-organised and increasingly bold in their approach. Although the majority of offences use tactics such as concealing items in bags or clothing or abusing self-checkouts, BBC News has reported a rise in so-called ‘kamikaze’ offences‘, where groups of criminals clear entire shelves of goods in open view of staff and customers.

The role of modern security technology in stopping shoplifting

With this rising challenge, it is not surprising that stores are investing more heavily in new technology in order to combat this issue. The BRC found that retailers spent £1.8 billion on anti-crime measures in 2023/24, up from £1.2 billion the previous year.

Common investments included CCTV systems, additional security personnel, anti-theft devices and body-worn cameras. These can all play an important role in reducing shoplifting by acting as a visible deterrent.

Newer technology can greatly improve detection. For example, advanced cameras at self-checkouts can use artificial intelligence to detect when items have not been scanned, or have had tags switched, while facial recognition scanners can identify known offenders and alert security.

Essential security measures for retailers

Advanced technology needs to be integrated as just one element of a comprehensive retail security system in order to deter criminals and protect both employees and products. Essential measures that must be a part of this include:

  • High-quality surveillance cameras: these should provide full 24/7 monitoring of every square foot of retail space. Expert installers like SECOM can help with this by advising how CCTV solutions can be tailored for any unusual layouts to eliminate blind spots.
  • Access control: managing entry and exits to stores and backroom warehouses with access control systems that include gates, sensors and manned security helps protect high-value items.
  • Alarms: Clear alerts when suspicious behaviour is detected or when shoplifters attempt to leave with tagged items help security staff identify offenders.

The cost of shoplifting to businesses

Between the direct losses caused by shoplifting and the expenses related to preventative measures like CCTV systems and manned security, the BRC estimates the total cost of shoplifting to the UK retail sector as £4.2 billion a year. However, this only covers the immediate financial losses.

Prevention and recovery measures also put great strain on business’ resources. Dealing with shoplifting takes time and effort many stores do not have, especially when businesses feel they are not getting the support they need from the police. Indeed, more than six out of ten retailers (61 per cent) rated police responses to retail crime – which also includes physical assault, verbal abuse and other harassment of workers – as poor.

This can leave many employees also feeling unsafe at work, damaging wellbeing and morale. For instance, industry charity the Retail Trust claimed that two-thirds of employees feel stressed and anxious going to work due to high levels of retail crime.

Staff training: the human element in shoplifting prevention

While advanced technology can go a long way in helping clamp down on shoplifting, this cannot work without the help of staff members. Individuals on the shop floor and those watching CCTV feeds need to know what behaviours to look out for. Developing a culture of vigilance requires ongoing training and for everyone to understand the importance of tackling shoplifting.

Key areas to bear in mind include:

  • Developing both initial training for new hires and refreshers for existing staff
  • Education on how to correctly use solutions such as security tags
  • Understanding which products or areas of the store are at highest risk
  • Identifying shoplifting in progress and how to make reports
  • Knowing what not to do – eg, many stores want to discourage staff from engaging directly with shoplifters for safety reasons

Community collaboration and law Enforcement aupport

It’s important to remember that shoplifting is a problem for the entire retail industry, so it pays to work together. Collaborating with neighbouring businesses and community watch schemes can go a long way towards helping cut down on incidents.

Sharing information and watching out for each other can provide an extra level of reassurance beyond what technology can provide. Fostering good relations with community police officers to ensure there is a visible presence as often as possible also helps act as a deterrent.

While there’s no substitute for strong community relations and effective employee training, giving staff members the support for advanced technology such as high-quality CCTV and AI-powered analytics is vital. This gives retailers the tools they need to tackle one of the biggest problems facing the sector today, protect their workforce and minimise shrinkage.

Get in touch with SECOM to learn more about how our retail solutions keep your stores safe from shoplifters.

SECOM vs Self-Install Alarm Systems: Is Professional Monitoring Worth It?

SECOM vs Self-Install Alarm Systems: Is Professional Monitoring Worth It?

In today’s world, home security is more important than ever. With so many options available, it can be tough to decide which type of alarm system is right for you. Two of the most popular choices are professionally monitored systems like SECOM, and self-install DIY systems. While self-install systems have become increasingly user-friendly, there are still several compelling advantages to opting for a fully monitored system from a reputable company like SECOM. Let’s break down the pros:

1. 24/7 Professional Monitoring:

This is the biggest advantage. With SECOM, trained professionals are always on hand to respond to any alarm triggers. Whether it’s a break-in, fire, or medical emergency, they’ll assess the situation and dispatch the appropriate authorities immediately. With a self-install system, you’re responsible for monitoring the alarm yourself, which can be problematic if you’re away from home, have a weak signal, or are unable to respond.

2. Faster Response Times:

Every second counts in an emergency. SECOM’s direct link to our monitoring centre ensures a swift response, potentially minimising damage and maximising safety. Self-monitored systems rely on you to contact emergency services, which can lead to delays.

3. Reduced False Alarms:

SECOM’s advanced systems and trained monitoring staff are adept at identifying and filtering out false alarms triggered by pets, environmental factors, or user error. This saves you the hassle of dealing with false alarms and prevents unnecessary police dispatch.

4. Expert Installation and Maintenance:

SECOM handles the entire process, from expert installation to ongoing maintenance. This ensures your system is always functioning optimally and you don’t have to worry about troubleshooting technical issues.

5. System Integration:

We offer a range of integrated security solutions, including CCTV, access control, and fire detection. This allows you to create a comprehensive security system tailored to your specific needs.

6. Peace of Mind:

Knowing that your home is protected by a leading security provider like SECOM offers invaluable peace of mind. You can relax and focus on what matters most, knowing that professionals are always watching over your property.

While self-install systems have their place, particularly for budget-conscious homeowners, the benefits of a professionally monitored SECOM alarm system are undeniable. When it comes to the safety of your family and the protection of your property, investing in a SECOM system is a smart choice.

To learn more about SECOM’s range of security solutions request a free quote today!

Don’t Let the Grinch Steal Your Christmas: Top Tips for Home Security During the Holidays

Don’t Let the Grinch Steal Your Christmas: Top Tips for Home Security During the Holidays

The holidays are a time for joy, family, and festive cheer. But unfortunately, it’s also a prime time for burglars. With homes filled with valuable gifts and families often away visiting loved ones, opportunistic thieves are more likely to strike.

But don’t worry! SECOM is here to help you keep your home safe and sound this Christmas. Follow these simple tips to deter those Grinches and enjoy a worry-free holiday season:

1. Don’t advertise your absence

Social Media Savvy: Avoid posting about your holiday travel plans online. It’s like sending a public invitation to burglars!

Hold the Mail: A pile of mail is a clear sign that no one’s home. Ask a neighbour to collect it or get it delivered to a parcel box or post office.

Light it Up: Use smart plugs to turn lights on and off at different times, creating the illusion that someone is home.

2. Secure Your Home

Lock Up Tight: This may seem obvious, but double-check all doors and windows before you leave, even those on upper floors.

Don’t Forget the Outbuildings: Sheds and garages often house valuable tools and equipment. Make sure they are securely locked too.

Alarms On! If you have a home security system, make sure it’s armed and working correctly. Consider a professionally monitored system for added peace of mind.

3. Be Smart About Gifts:

Discreet Deliveries: If you’re ordering gifts online, try to schedule deliveries for when you’re home or have them sent to a trusted neighbour.

Hide the Evidence: Don’t leave empty boxes from expensive gifts outside your home. Break them down and dispose of them discreetly.

Keep Valuables Out of Sight: Don’t leave presents in plain view from windows.

4. Neighbourhood Watch:

Trusted Neighbours: Inform trusted neighbours that you’ll be away and ask them to keep an eye on your property.

Community Spirit: Participate in a Neighbourhood Watch programme if there’s one in your area.

5. Invest in Professional Security

SECOM Solutions: Explore options like monitored alarms, CCTV systems, and access control to enhance your home security.

By taking these precautions, you can significantly reduce the risk of your home becoming a target this Christmas.

From all of us at SECOM, we wish you a safe and happy holiday season!

Exciting Milestone: Satoru Visits Hull Technical Office

Exciting Milestone: Satoru Visits Hull Technical Office

Our Managing Director, Satoru, recently embarked on his first visit to our technical office in Hull, where he had the pleasure of meeting our NSB and R&D teams. This visit provided an in-depth look into the full scope of our operations, showcasing the dedication and expertise of our team members.
During his visit, Satoru experienced firsthand how our team is innovating to enhance the customer journey, refine processes, and implement new systems that align with our company’s mission. 

Here’s what some of our team leaders shared about the visit:

Daniel Wilkinson, Technical Director:
“The Secom Technical and R&D division recently had the privilege of welcoming our Managing Director for his first visit to our technical office. The visit provided an excellent opportunity to showcase the full scope of our operations, including our R&D area, support team, demonstration suite, and configuration facilities. Satoru, I hope, was impressed by the dedication and expertise displayed by our team in supporting the business’s technical needs, from assisting internal and external customers, pre-configuring systems and managing repairs, all the way to the full technical experience we have tried to create within the whole office for visitors remotely and in person. We are proud to welcome all external visitors to the technical office to showcase all the innovation and abilities we as a whole company have to offer. The visit underscored the importance of our continuous innovation and operational excellence, as we maintain our commitment to delivering top-tier security solutions to our clients. We look forward to leveraging his insights to drive further growth and success across the business.”

Christopher Spencer, Head of NSB:
“I was privileged to have the opportunity to showcase and demonstrate to Saturo what our National Service Bureau is all about. Our team works incredibly hard, often in exceptionally challenging circumstances, yet they continue to show up and represent the business with unwavering dedication. From my perspective, having Saturo experience our customer journey firsthand—from call receipt, triaging via RSD, through to our planning team—highlighted the customer-centric processes we’ve developed over the years. Seeing some of the challenges up close and experiencing them directly offered invaluable insights. I truly hope this visit is the first of many, allowing Satoru to continue witnessing the passion and dedication that our National Service Bureau team brings to the table..”

Paul Weaver, Operations Director:
“It was great for our Managing Director to visit NSB and our R&D staff over a two day period. NSB have handled 84,129 incoming calls so far this year, so the team were able to demonstrate the triaging of the customer journey to Satoru, along with the processes and new systems adopted.  RSD and Central stores work closely with the R&D team, it was very pleasing to witness the hard-working staff in R&D, the development of new products and services and their impressive innovation centre. Management within both departments would gladly welcome staff and visitors, so I encourage our staff to visit both departments to fully understand their importance to the success of Secom Plc.”

Reflecting on the visit, Satoru shared:

“When we started the BTG (barriers to growth) in 2023, one of the themes was how to bring added value to our existing/potential customers, that would increase recurring revenues and prevent termination. Dan Wilkinson and his team within our new R&D center plays this role and I hope many new services/products will be born from this new office in the future.”

Thank you to everyone who made this visit impactful. This experience underscores our commitment to innovation and excellence, and we look forward to leveraging Satoru’s insights to drive future growth at Secom Plc. 

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Left to right

Phil Lamb, Chris Horton, Satoru Awano, Paul Weaver, Chris Spencer, Dan Wilkinson, Jake Hayward

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Left to right, top row

Phil Wiseman, Lucy Templeman, Phil Lamb, Satoru Awano, Paul Weaver, Nathan Haigh, Dan Wilkinson

Left to right, bottom row

Alice Krakowska, Gareth Grove, Katie Garrod, Dave Blackshaw

How to Better Protect Your Business: 10 Tips from Secom

How to Better Protect Your Business: 10 Tips from Secom

Security is a growing concern for UK businesses, with crimes like burglary and cyberattacks costing millions each year. In 2023, only 58% of businesses that experienced crime reported it to the police. As threats evolve, protecting your assets and employees requires more than just traditional measures. We offer tailored solutions that combine advanced technology with investigative expertise. Here are 10 expert tips from SECOM to help safeguard your business effectively.

Utilise Advanced Intelligence Solutions

Integrating cutting-edge AI technology into your security systems is one of the most effective ways to stay ahead of potential threats. Secom uses AI-led solutions that allow businesses to monitor, assess, and respond to security risks in real-time. These advanced systems provide actionable insights, ensuring a proactive approach to business protection.

Conduct Proactive Investigations

Waiting for an incident to happen could cost your business dearly. We recommend taking a proactive approach to both internal and external investigations. This means being vigilant about internal fraud, theft, and unauthorised access before they escalate. Our team of trained professionals can assist in uncovering potential threats, allowing you to act swiftly.

Ensure Proper Evidence Handling

Correctly securing and managing evidence is crucial for effective investigations. We advise businesses to utilise cloud-based platforms for storing and sharing sensitive data, ensuring that all evidence remains untampered and admissible in court if necessary. A robust system of evidence management helps maintain the integrity of the investigative process, reducing the chances of data being compromised.

Use Data Analytics to Identify Repeat Offenders

Data analytics is a powerful tool in identifying recurring security threats. We use data to help businesses detect patterns of behaviour, such as repeat offenders or suspicious activity. With access to these insights, companies can preemptively tackle problems and allocate resources more effectively, making your security processes more efficient.

Collaborate with Local Authorities

Establishing strong links with local law enforcement is a key part of any comprehensive security plan. We encourage businesses to foster these relationships, ensuring prompt action when serious threats emerge. By collaborating with authorities, businesses can bolster their investigative efforts and increase the likelihood of resolving security issues quickly.

Enhance Monitoring with Facial Recognition

Facial recognition technology is a game-changer when it comes to surveillance. We integrate this advanced tech into security systems to allow for the real-time identification of suspicious individuals. Particularly useful in public-facing businesses like retail or hospitality, facial recognition adds an extra layer of defence, identifying potential threats before they can act.

Optimise Incident Reporting

Effective incident reporting is key to any investigation. We places great emphasis on producing detailed, accurate reports that are court-ready. Comprehensive reporting ensures that the facts are clearly laid out and can hold up to scrutiny, both in internal investigations and legal proceedings.

Centralise Case Management

Managing multiple security cases can quickly become complicated without the right systems in place. We offer solutions for centralising investigations, reporting, and data into a single platform. This makes managing cases more efficient and ensures that you have a clear view of all ongoing investigations.

Customise Security Solutions for Your Industry

We recognise that each business is unique, and their security solutions should reflect that. Whether you operate in retail, hospitality, or finance, we tailor our services to meet your specific industry needs. Customising your security system ensures you are focusing on the most relevant risks to your business.

Prioritise Staff Safety

Your staff are a critical part of your business, and their safety should always come first. It is very important to have robust physical security measures such as alarm systems and controlled access, alongside creating a strong internal culture of safety. Regular training and clear protocols help ensure employees are well-prepared to handle emergencies.

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Protecting your business from modern threats involves more than just traditional security measures. Our comprehensive investigation services and advanced technological solutions provide businesses with the tools they need to secure their operations from all angles. By following these 10 tips, your business will be better equipped to deal with both immediate and long-term threats.

For more information on how Secom can help your business stay secure, visit our investigations page.

CCTV vs security guards: protecting your retail business

CCTV vs security guards: protecting your retail business

Retail businesses face an increasing number of threats across the UK. Shoplifting is hitting record highs and 9 in 10 retail workers report having been shouted at, spat on, threatened or hit. Retail businesses and associations are conducting campaigns to encourage shoppers to treat shop workers with the respect they deserve. However, the greatest deterrent will always be proper security, whether in the form of visible CCTV or security guards.

Among the most common methods of securing a retail space are CCTV and security guards. Both have their merits, but which is the better choice for your retail business? 

This blog will explore the strengths and limitations of CCTV and security guards to help you make an informed decision about the best way to protect your store.

The role of CCTV in retail security

CCTV (closed-circuit television) systems have become a staple in retail security. They offer several advantages that make them an appealing choice for many businesses.

Continuous surveillance

One of the primary benefits of CCTV is its ability to provide round-the-clock surveillance. Unlike security guards, who require breaks and shifts, CCTV cameras operate 24/7, ensuring your store is monitored at all times. This continuous vigilance can deter potential criminals who know they are being watched, potentially reducing the likelihood of theft and vandalism.

Evidence collection

CCTV systems are invaluable for recording incidents as they happen. In the unfortunate event of a crime, having high-quality footage can be crucial for identifying suspects and providing evidence to law enforcement. This can be particularly useful in resolving disputes or clarifying events that may occur within your store.

Remote monitoring

Modern CCTV systems often come with remote access features, allowing you to monitor your store from anywhere using a smartphone or computer. This flexibility ensures that even if you are not physically present, you can keep an eye on your business operations and address any potential issues promptly.

Cost-effectiveness

In the long run, CCTV systems can be more cost-effective compared to hiring security guards. While the initial setup of CCTV can be expensive, it generally involves a one-time investment with minimal ongoing costs. In contrast, security guards require regular wages and benefits, making them a more recurrent expense.

The benefits of security guards

While CCTV systems offer numerous advantages, security guards also play a vital role in retail security. Their presence and proactive measures can be highly effective in maintaining a secure environment.

Immediate response

Unlike CCTV, which primarily records incidents, security guards offer an immediate response to suspicious activity. While CCTV systems connected to Alarm Receiving Centres (ARCs) can trigger police response, guards provide real-time intervention in-store, crucial for preventing or stopping criminal activities before they escalate.

Personal interaction

Security guards offer a personal touch that CCTV cameras cannot. They can engage with customers, create a welcoming atmosphere, and build relationships with both staff and shoppers. This human element can enhance overall security and deter potential criminals who are less likely to target a store with a visible security presence.

Versatility and adaptability

Security guards are versatile and can adapt their strategies based on real-time observations. For example, if a guard notices an unusual pattern of behaviour or a potential threat, they can adjust their approach to address the situation effectively. This flexibility is something CCTV systems lack, as they can only record based on their programmed settings.

Enhanced customer service

In addition to their security role, security guards can assist with customer service tasks such as answering queries, helping customers find products, or managing crowd control during busy periods. This additional support can enhance the overall shopping experience, leading to improved customer satisfaction.

CCTV vs security guards: finding the right balance

When it comes to choosing between CCTV and security guards, it’s essential to consider the specific needs of your retail business. For many stores, a combination of both CCTV and security guards can provide a comprehensive security solution. CCTV can offer continuous surveillance, evidence collection and a growing set of capabilities as technology advances, while security guards can provide immediate response and a personal presence.

Hybrid approach

Implementing a hybrid approach allows you to maximise the strengths of both CCTV and security guards. CCTV can act as a deterrent and record incidents, while security guards can handle immediate threats and interact with customers. This balanced strategy ensures that your store is well-protected and that you have multiple layers of security in place.

Assessing your needs

Evaluate the size of your store, the level of risk, and your budget when deciding on your security strategy. Smaller stores may find that CCTV alone is sufficient, while larger establishments or those in high-risk areas might benefit more from a combination of both CCTV and security guards.

Making the right choice

In the ongoing debate of CCTV vs security guards, both have distinct advantages that can enhance the protection of your retail business. CCTV systems offer continuous monitoring, evidence collection, and cost-effectiveness, while security guards provide immediate response, personal interaction, and versatility. By understanding the strengths of each, you can develop a security strategy that best suits your retail environment. 

Learn more about our commercial CCTV systems. Designed to protect your stock, staff and overall business, it can also provide operational insights, and work in sync with other security solutions.

Using CCTV Video as Evidence: What You Need to Know

Using CCTV Video as Evidence: What You Need to Know

In the digital age, CCTV video evidence has become an indispensable tool in both criminal investigations and civil litigation. Its ability to capture real-time events provides crucial insight that can determine the outcome of legal proceedings. 

However, the use of CCTV video evidence is not as straightforward as it may seem. This blog will guide you through what you need to know when using CCTV footage as evidence, covering everything from its admissibility in court to best practices for handling and presenting it.

The importance of CCTV video evidence

CCTV video evidence plays a vital role in the justice system. It offers a visual account of incidents, making it an objective source of truth that is difficult to dispute. Whether it’s capturing a crime in progress or providing proof in a personal injury claim, CCTV footage can significantly influence a case’s direction. 

In many instances, CCTV video evidence is the cornerstone upon which a case is built, leading to convictions or settlements that might not have been possible otherwise.

Admissibility of CCTV video evidence in court

While CCTV footage is a powerful tool, it must meet specific legal criteria to be admissible in court. For CCTV video evidence to be considered by a judge, it must be both relevant and authentic.

Relevance

For CCTV video evidence to be admissible, it must be directly related to the case. The footage must clearly show the events in question and be pertinent to proving or disproving a point at issue in the trial.

Authenticity

The authenticity of the footage is another critical factor. The party presenting the evidence must prove that the footage is genuine and has not been tampered with. This usually involves showing that the CCTV system was functioning correctly at the time of recording, that the footage has been stored securely, and that there is a clear chain of custody.

Challenges in using CCTV video evidence

Despite its potential benefits, using CCTV video evidence is not without its challenges. Several issues can arise, potentially weakening the impact of the evidence or even rendering it inadmissible.

Quality of the footage

One common issue is the quality of the footage. Poor lighting, grainy images, or obscured camera angles can make it difficult to identify individuals or events clearly. If the footage is too unclear, it may not be strong enough to serve as reliable evidence.

This highlights the importance of investing in quality, up-to-date technology, as well as working with experts who can identify the best areas for CCTV cameras to ensure effective protection.

Chain of custody

Maintaining a clear and documented chain of custody is essential. If there is any doubt about who has handled the footage or if it has been altered in any way, its admissibility may be questioned. Ensuring that the footage is stored securely and that access is restricted to authorised individuals is crucial.

Privacy concerns

Another challenge relates to privacy issues. CCTV cameras often record individuals without their knowledge, which can raise concerns about the right to privacy. 

In the UK, the use of CCTV is governed by the Data Protection Act 2018, which sets out strict guidelines on how footage can be collected, stored, and used. Failure to comply with these regulations can lead to legal complications and the footage being deemed inadmissible.

Best practices for handling CCTV video evidence

To maximise the effectiveness of CCTV video evidence, it is essential to follow best practices in its collection, storage, and presentation.

Secure storage

CCTV footage should be stored in a secure, tamper-proof environment. Access should be limited to authorised personnel, and a log should be maintained of anyone who views or handles the footage. This helps to preserve the integrity of the evidence and ensures that it can be relied upon in court.

Clear documentation

Documenting the chain of custody is vital. Every time the footage is transferred, viewed, or copied, it should be recorded. This documentation provides a clear trail of who has handled the evidence, reducing the risk of tampering or accusations of tampering.

Professional presentation

When presenting CCTV video evidence in court, it is important to do so professionally. The footage should be of the highest possible quality, and it should be cued up to the relevant parts before being shown. A clear explanation should accompany the footage, outlining what it shows and why it is relevant to the case.

The future of CCTV video evidence

As technology continues to advance, the role of CCTV video evidence is likely to become even more prominent. High-definition cameras, facial recognition software, and enhanced storage solutions are all set to increase the reliability and accessibility of CCTV footage. 

However, these advancements also come with new challenges, particularly concerning privacy and data protection. It is crucial for those involved in the legal system to stay informed about these developments and how they may impact the use of CCTV video evidence. Working with CCTV system experts can walk you through everything you need to know about these developments. 

Maximising the impact of CCTV video evidence

CCTV video evidence is a powerful tool that can make or break a case. By understanding the legal requirements for its admissibility, recognising potential challenges, and following best practices in its handling and presentation, you can maximise the impact of this crucial evidence. In an ever-evolving digital landscape, staying informed and vigilant about the use of CCTV footage will ensure that justice is served effectively.

Ready to make the most of your CCTV video evidence? Contact us today for expert advice and support in setting up a bespoke and effective CCTV solution.

How to Choose the Right Commercial CCTV Installer

How to Choose the Right Commercial CCTV Installer

When it comes to safeguarding your business, a robust CCTV system is indispensable. However, the effectiveness of your security system heavily depends on choosing the right commercial CCTV installer. 

With numerous options available, making the right choice can be challenging. That’s why we have created a guide that will walk you through the critical considerations to ensure you select the best CCTV installation service for your business.

Understanding your security needs

Before diving into the selection process, it is crucial to clearly define your security requirements:

  • What areas of your premises need surveillance?
  • Are there specific threats or vulnerabilities you are concerned about?
  • What is your budget for the installation of the CCTV system?

Having clear answers to these questions will help you communicate your needs effectively to potential installers and ensure you receive a system tailored to your business.

Research and recommendations

Ask for recommendations

Start by asking fellow business owners for recommendations. Personal referrals can provide valuable insights into the quality of service and installation provided by different companies. If a company comes highly recommended, it’s worth considering them.

Online reviews and testimonials

Online reviews can be very telling. Check platforms such as Google, Trustpilot, and industry-specific forums. Pay attention to feedback regarding the company’s professionalism, punctuality, quality of work, and after-sales support — a pattern of positive reviews is often indicative of a reliable installer.

Assessing CCTV installation experience and expertise

Look for industry experience

When it comes to CCTV installation, experience matters, an installer with a long history in the industry is likely to have encountered and overcome various challenges, honing their skills over time. Ask potential installers how long they have been in business and if they have experience with projects similar to yours.

Check certifications and training

Professional certifications are a good indicator of an installer’s commitment to maintaining high standards. Look for certifications from recognised bodies such as the National Security Inspectorate (NSI) or ISO accreditations. Additionally, ask about the training and qualifications of their technicians.

Bespoke design and installation

Customised solutions

Every business is unique, and a one-size-fits-all approach to CCTV installation is rarely effective. Look for a company that offers bespoke design services, tailoring the system to your specific needs. This ensures optimal coverage and functionality, providing you with the best possible security solution.

Site survey and consultation

A reputable CCTV installer should offer a comprehensive site survey and consultation. This involves visiting your premises, assessing your security needs, and designing a system that meets those needs. Be wary of companies that provide quotes without a site visit, as this can lead to inadequate coverage and potential blind spots.

Quality of equipment

Advanced technology

The quality of the CCTV equipment used is just as important as the installation itself. Ensure the installer uses state-of-the-art technology, including high-resolution cameras, night vision capabilities, and remote monitoring options. Cutting-edge technology not only enhances security but also ensures the longevity of your system.

Brand reputation

Ask about the brands of equipment the installer uses. Established brands with a reputation for reliability and durability are preferable. Your installer should be able to provide a range of options and explain the benefits of each.

Installation process

Professionalism and cleanliness

The installation process should be conducted with minimal disruption to your business operations. Choose an installer known for their professionalism and respect for your property. They should work efficiently and leave your premises as they found them, without leaving behind a mess.

Testing and handover

Upon completion of the installation, a thorough testing phase is essential. Ensure the installer provides a detailed handover, demonstrating how the system works and answering any questions you may have. This ensures you are comfortable operating the system and aware of its capabilities.

Maintenance and support

Ongoing maintenance

Regular maintenance is key to ensuring your CCTV system remains functional and effective. Choose an installer who offers comprehensive maintenance services, including routine inspections, updates, and repairs. This proactive approach can prevent minor issues from escalating into major problems.

After-sales support

Even the best systems can encounter occasional issues. Ensure the installer provides robust after-sales support, including a responsive helpline and prompt repair services. Knowing you have reliable support can provide peace of mind and ensure your system remains operational when you need it most.

Invest in the right system 

Choosing the right commercial CCTV installer is crucial for ensuring the safety and security of your business. By following these guidelines, you can make an informed decision and invest in a system that provides peace of mind and reliable protection for years to come.

As an expert CCTV installer with a commitment to bespoke design, installation, and maintenance, we pride ourselves on delivering tailored security solutions that meet the unique needs of each client. Our experienced SECOM team, state-of-the-art equipment, and unwavering dedication to customer satisfaction ensure your business is protected long-term.

Learn more about SECOM