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Advanced investigation and intelligence solutions

We prevent retail loss, support investigations and support victims and witnesses.

SECOM goes beyond traditional surveillance with cutting-edge technology and AI-led solutions. Our advanced systems, including facial recognition and integrated CCTV, offer deep insights into loss prevention in retail stores, protecting employees, gathering intelligence, reducing shrinkage and creating a safe environment.

  • Over 30 years of experience in security and investigations.
  • We provide, manage, and deliver comprehensive case management solutions.
  • Secure cloud-based evidence sharing via SECOM REACT.
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You're in good company with SECOM

Protect your business with actionable intelligence

Our specialised team handles any investigation, internal or external, providing key evidence and police liaison. With abuse against staff increasing—over 850 incidents a day—retailers need to take a proactive approach to deterring criminals and making the case for restitution and justice. Only 58% of businesses that experienced crime in 2023 reported it to the police. However, with SECOM Intel, your case information will be sent directly to the police on your behalf, prompting swifter action.

Our real-time technology identifies repeat offenders, ensuring swift law enforcement response. While only 7% of incidents of violence and abuse resulted in prosecution, SECOM increases that number. By gathering and providing comprehensive evidence to investigating officers, we help more criminals get prosecuted. Currently, only 32% of violent and abusive incidents are reported to the police, and 64% to retailers, as victims find the system too complex or inaccessible. We can turn this statistic around with our comprehensive wraparound care for witnesses and victims, helping them provide evidence and report crimes.

Receive detailed reports, high-resolution photos, and trends tailored to loss prevention in your business, no matter what industry you’re in. This empowers you to enhance your security strategies and create safer environments for staff and customers.

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What you get with SECOM’s
Investigation Services

Real time intelligence

Leverage advanced AI-led technology to learn, identify and respond to security threats swiftly. Our systems provide actionable insights and real-time alerts to stay ahead of criminal activities, crucial for effective loss prevention in retail stores, case management and building high quality evidential case files.
  • Evidence collection: comprehensive internal and external investigations with secure data handling.
  • Real-time analysis: identify repeat offenders and cross-offending trends for improved loss prevention in retail stores.
  • Personal tracking and security: quickly locate and support key holders during incidents.

Unified platform

Manage cases seamlessly with our centralised system. Enjoy efficient collaboration and customisable workflows tailored to your specific needs, enhancing loss prevention in retail stores. Our solutions also increase detection, reduce risk and support employees.
  • Efficient collaboration: share files and updates in real-time.
  • Customisable workflows: tailor the system to your processes and automate tasks.
  • Secure data handling: protect sensitive information with robust security measures.

Actionable intelligence

Gain valuable insights into your case progress with our detailed reporting tools. Track key metrics, analyse trends, and make data-driven decisions to optimise your operations. Compile and submit the evidence and impact statements that meet police standards from the start.
  • Comprehensive reports: access reports that provide precise details, high-resolution photos of offenders, and real-time information on incidents.
  • Trend analysis: understand and address theft trends with in-depth analysis, allowing you to enhance loss prevention in retail stores.
  • Actionable intelligence: make informed decisions to improve your security strategies and create safer environments for your staff and customers.

Police compliance and liasion

SECOM's investigation services include thorough compliance with police requirements, ensuring that all evidence and reporting are aligned with legal standards.
  • Established relationships: take advantage of our ongoing relationships with police forces, specialised teams, councils, MP's, BIDS, and local authorities.
  • Compliant evidence handling: all evidence is prepared and delivered according to police standards, increasing the chances of successful prosecution.
  • Expert guidance: our dedicated team, including ex-police officers, is on hand to assist you in navigating legal and procedural requirements for loss prevention in retail stores.

    • Why you need SECOM’s investigation services

    SECOM’s investigation solutions are designed to provide in-depth security analysis and support for effective loss prevention in retail stores. We’ve already helped countless businesses of all sizes across the UK, here are just a few:

    Leading high street convenience store

    SECOM identified over 1,800 repeat offenders, resulting in custodial sentences exceeding 50 years. Evidence was securely stored and delivered from the cloud to approximately 30 police forces.

    National health store retailer

    We provided nationwide intelligence services, uncovering intricate criminal networks and enabling proactive threat mitigation across multiple cities.

    National pub/restaurant company

    Our dedicated intelligence team achieved successful outcomes in 81% of reported incidents since January 2022. This led to arrests and charges against suspects, fostering safer environments and stronger relationships with local police.

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    Protect your business in four simple steps

    Step 1

    Speak to one of our experts to discuss your investigative needs and we'll arrange a free consultation.

    Step 2

    Our experts will assess your requirements and provide a detailed quote.

    Step 3

    We’ll implement your case management solutions and train your team.

    Step 4

    Enjoy peace of mind with SECOM’s advanced security services and ongoing support.

    Speak to an expert

    Investigative services suited to your business

    Every business has unique security challenges. That’s why we offer flexible solutions for all case management needs. Our experienced consultants will tailor a system that aligns with your requirements, ensuring maximum effectiveness in loss prevention in retail stores.

    If you’re seeking more than investigation services, explore our other security offerings, including CCTV, access control, and intruder alarms.

    CCTV

    Explore our range of CCTV systems to stay up to date on the security of your business, and the safety of employees and customers.
    Learn more

    Access Control

    Protect your business, employees and assets with access control. Get live notifications of any unauthorised entries and manage door codes, smart locks and permissions from your app.
    Learn more

    Intruder Alarm

    Our commercial intruder alarm systems can be armed and disarmed from anywhere in the world with the use of our app. Enjoy the peace of mind that comes with 24/7 monitoring.
    Learn more

    Why choose SECOM?

    • Our solutions are BS8484 accredited for lone worker safety.
    • We work closely with police and insurance professionals to refine our services.
    • We are part of a global network operating in 13 countries and territories, providing expert security services.
    • We store evidence on our own platform, guaranteeing the safety and privacy of your data.

    FAQs

    Q: Why does a business need SECOM’s investigation services?

    Businesses need our services to handle complex investigations, gather actionable intelligence, and improve loss prevention in retail stores. Our solutions offer in-depth analysis and support to address and prevent criminal activities effectively.

    How often does SECOM update its investigation technology?

    We continuously enhance our technology to stay ahead of emerging threats. Our systems are updated regularly to incorporate the latest advancements in AI and data security. We’ll also regularly pass on new investigative techniques and tricks to your employees to make sure they’re never left behind.

    Is the evidence provided by SECOM secure?

    Yes, all evidence is handled and stored securely using our cloud-based platform, SECOM REACT, ensuring that sensitive data remains protected.

    Why does SECOM offer bespoke investigation solutions?

    Every business has unique security needs. Our bespoke solutions are tailored to address specific challenges, ensuring the most effective loss prevention in retail stores and overall protection.

    Q: Is SECOM accredited for its investigation services?

    Yes, SECOM’s investigation services meet industry standards and regulations, ensuring high-quality, compliant solutions for all our clients. In addition to our accreditations, we comply with police rules and regulations, meaning the evidence recorded on our systems is likely to be admissible in court.

    Q: How else can you help me to protect my business?

    Beyond lone worker security, we also offer protection in the fields of fire life & safety, fire detection, fire stopping, PAVA systems, CCTV, access control systems, physical security and much more. Please speak to our experts if you’re looking to integrate multiple SECOM safety measures into your business.

      Talk to SECOM about how we can help your business stay safe