Falls are a significant concern for the elderly, often leading to serious injuries and a decreased quality of life. As we strive to provide the best care for the elderly, it is crucial to take proactive steps to prevent falls within the home.
This blog will explore practical strategies and tools to enhance elder care and ensure the safety of our senior loved ones.
Understanding the risks
Falls are the leading cause of injury among older adults. Various factors contribute to this increased risk, including:
Decreased mobility: With age, many people experience reduced muscle strength and coordination.
Vision impairments: Changes in vision can make it harder to navigate around the house safely.
Medications: Some medications can cause dizziness or drowsiness, increasing the likelihood of a fall.
Home hazards: Clutter, loose rugs, and poor lighting can all create dangerous environments for the elderly.
Recognising these risks is the first step in providing effective care for the elderly.
Creating a safe home environment
To enhance elderly care and prevent falls, it’s essential to make the home environment as safe as possible. A combination of encouraging good habits, such as keeping the home clean, and implementing protective measures like non-slip mats, can make all the difference. Here are some practical tips:
Remove clutter
Ensure walkways and living areas are free from clutter. Remove loose rugs, electrical cords, and other items that could cause tripping.
Improve lighting
Good lighting is critical. Install bright, non-glare lights in hallways, staircases, and bathrooms. Use nightlights to help seniors navigate in the dark.
Install handrails and grab bars
Handrails on stairs and grab bars in bathrooms provide essential support. These aids can help prevent falls by offering stability in key areas of the home.
Use non-slip mats
Place non-slip mats in the bathroom and kitchen. These mats provide traction and reduce the risk of slipping on wet surfaces.
The role of elderly fall alarms
One of the most effective tools in elder care for preventing falls and ensuring quick assistance is the use of elderly fall alarms. It’s not possible to be around your elderly family members at all times to act quickly or prevent falls. These devices are designed to detect falls and alert caregivers or emergency services immediately.
Benefits of fall alarms for the elderly
Immediate assistance: Fall alarms ensure that help is on the way quickly, reducing the time an elderly person might spend on the floor.
Peace of mind: Both seniors and their caregivers can feel more secure knowing that there is a system in place to respond to falls.
Increased independence: With the safety net of a fall alarm, elderly individuals may feel more confident living independently.
Choosing the right fall alarm
When selecting a fall alarm for elderly care, consider the following features:
Ease of use: The device should be simple for seniors to wear and operate.
Reliable detection: Look for alarms with accurate fall detection technology.
Effective communication: The alarm should quickly connect to caregivers or emergency services.
The SECOM fall alarm provides all three benefits, a wide 300 metre operating range, two-year battery life and all-important 24/7 remote monitoring.
Encouraging safe practices
Beyond environmental adjustments and fall alarms, promoting safe habits is a key component of elder care. Encourage seniors to:
Stay active: Regular physical activity helps maintain strength and balance.
Wear appropriate footwear: Shoes should be sturdy and provide good support.
Take medications as prescribed: Regular medication reviews with a healthcare provider can help manage side effects that might increase fall risk.
Prevent elderly falls with tech, good habits and protective measures
Preventing falls is a critical aspect of elderly care. By understanding the risks, creating a safe home environment, using elderly fall alarms, and promoting safe practices, we can significantly reduce the likelihood of falls and enhance the well-being of our senior loved ones.
Taking these proactive steps not only ensures their safety but also contributes to their overall quality of life, allowing them to enjoy their golden years with greater independence and peace of mind.
Browse our CareTech solutions, specially built and designed for elderly care and to keep them safe and secure in the home.
As the population ages, more families find themselves responsible for the elderly care of parents. Balancing the demands of work, family, and caregiving can be challenging. Fortunately, smart technology offers innovative solutions to ease the burden and enhance the quality of care.
This blog explores four ways smart technology can assist you in elder home care for your parents, providing peace of mind and improving their overall well-being.
1. Health monitoring and management
Remote health monitoring
One of the most significant advantages of smart technology is its ability to monitor health remotely. Wearable devices, such as smartwatches and fitness trackers, can track vital signs like heart rate, blood pressure, and blood oxygen levels.
These devices often come equipped with alerts that notify caregivers if any readings fall outside of normal ranges. This real-time data enables proactive health management and can prevent minor issues from escalating into serious health problems.
Medication reminders
Ensuring that elderly parents take their medications correctly and on time is crucial. Smart pill dispensers can be programmed to dispense the correct dosage at specified times, with audible and visual reminders to take the medication.
Some advanced models can even send alerts to caregivers if a dose is missed, ensuring timely intervention and adherence to prescribed regimens.
2. Enhancing safety and security
Fall alarms for the elderly
Falls are a leading cause of injury among the elderly. Smart home systems can help prevent falls and ensure prompt assistance if one occurs. Devices like smart flooring can detect falls through pressure sensors, while fall alarms linked to mobile phones can automatically alert caregivers or emergency services when a fall is detected.
Additionally, smart lighting systems that illuminate pathways when movement is detected can help prevent falls, especially at night.
Home security systems
Home security is paramount for elderly care, especially those living alone. Smart security systems, including doorbell cameras, motion sensors, and smart locks, provide an extra layer of protection.
These systems allow caregivers to monitor the home remotely, ensuring the safety of their elderly parents. Alerts for unusual activity can be sent directly to smartphones, allowing for immediate action if necessary.
3. Promoting social connection and mental well-being
Virtual companionship
Loneliness and social isolation can significantly impact the mental health of elderly individuals. Smart technology offers innovative solutions to combat these issues. Virtual companions, such as AI-powered robots and smart speakers, can engage in conversations, provide reminders, and offer companionship.
These devices can play a crucial role in reducing feelings of loneliness and keeping elderly parents mentally stimulated.
Video calling and social media
Staying connected with family and friends is essential for the well-being of elderly parents. Smart technology makes it easier to maintain these connections through video calling platforms and social media.
Devices like tablets and smart displays with user-friendly interfaces are designed with seniors in mind, allowing them to make video calls effortlessly. Regular communication with loved ones can improve mood, cognitive function, and overall happiness.
4. Supporting daily living activities
Smart home automation
Smart home automation systems can significantly enhance the quality of life for elderly parents by simplifying daily tasks. Voice-activated assistants can control various home functions, such as adjusting the thermostat, turning lights on and off, and playing music.
These systems can also provide reminders for appointments, medications, and other important events, making day-to-day living more manageable and less stressful.
Smart appliances
Smart appliances can further support independent living. For example, smart refrigerators can monitor food supplies and alert users when items are running low, while smart ovens can be programmed to cook meals at specific times and temperatures.
These technologies can help elderly parents maintain their independence while ensuring their safety and comfort in their own homes.
Making elderly care simpler
Caring for elderly parents is a responsibility that comes with its unique set of challenges. However, smart technology offers numerous solutions that can ease the burden and enhance the quality of elderly care. From health monitoring and safety enhancements to promoting social connections and supporting daily living activities, these technologies provide invaluable assistance.
Embracing smart technology can lead to better health outcomes, improved safety, and greater peace of mind for both elderly parents and their caregivers. As technology continues to evolve, it holds the promise of even more innovative ways to support and care for our ageing loved ones.
If you would like to make caring for your loved ones simpler, explore our range of elderly care solutions.
The UK’s telecoms network is about to undergo a significant change. This change may not be a problem for some landline users and won’t affect our customers. But it’s important that you understand what is changing and why some personal alarm services may be affected.
How is the UK’s telephone network changing?
Smartphones are a big part of our lives. We use them all the time to shop online and find out information, so it’s weird to think that they haven’t been around for long and we used to stay in touch using landlines.
Millions of landlines are still in use today and use an old analogue system called the Public Switch Telephone Network, or PSTN. This network is increasingly expensive to maintain and doesn’t offer the same benefits as more modern technologies, which is why Openreach and Virgin Media are discontinuing PSTN and upgrading to VoIP (Voice over Internet Protocol).
How will this affect my personal alarm?
If you have a personal alarm with us, you needn’t worry. All of our products are futureproof and won’t be affected by the switchover. This isn’t true for every organisation though. So if you’re with another provider or thinking of using a different personal alarm service, it’s important that you make sure their products aren’t landline dependent.
How do CareTech personal alarms work?
CareTech devices don’t rely on landlines or the internet but use built-in SIM cards to connect to a monitoring centre. These connections are incredibly reliable and mean our range of personal alarms won’t be affected by the upcoming changes to the telecoms network.
Where can I find out more information about this?
If you’d like to learn more about how the UK telecoms network is changing and how it might affect you, Ofcom have put together an entire page dedicated to the future of fixed telephone services. Alternatively, you can call us on 0800 012 1385. Our customer care team is always happy to answer questions and are available Monday to Friday, 8:30am – 5pm.
Loneliness can be very harmful. Nearly a quarter of over-65s feel depressed because of loneliness, and a staggering 1 in 5 keep the telly on just to hear a human voice.
The next few months are going to prove crucial for many older people’s mental health. What with lockdown and the onset of winter, millions of elderly people are going to feel increasingly isolated. By touching base with elderly relatives, you can help them avoid social isolation and monitor their mental health.
1. Schedule regular calls
Scheduling phone calls or video calls is a great way to combat loneliness. An hour a week is all it takes and most families find it easy to squeeze in. If things come up during the week, try to reschedule your calls rather than cancel it altogether. Cancelling a video call may not feel like a big deal to you – your life is probably full of regular social interactions. But for someone over the age of 65, it could mean the difference between feeling connected and not speaking to anyone at all.
2. Create a WhatsApp group chat
When we talk about staying in touch with friends and family, the emphasis is usually on the talking. Not everyone is so keen on talking over the phone though, and some people even experience something called ‘phone phobia’, a type of social anxiety.
WhatsApp is one of the most popular ways to stay connected and has the added benefit of instant messaging. If your elderly loved one is uncomfortable talking over the phone, introduce them to WhatsApp and set up a group of close friends and family.
It may take them a while to get used to instant messaging – you may need to explain the difference between a grey tick and two blue ticks, what certain acronyms mean and what a meme is. But in the end, we’re confident anyone can get to grips with WhatsApp.
3. Write a letter
Getting back to basics may sound like an odd idea, but the key advantage to sending a letter isn’t its speed or size but its ability to make a connection. Handwritten letters sprayed with aftershave or perfume, or sent with photographs and keepsakes, feel much more personal.
Invest in some nice stationery before writing your letter, something that shows you’ve put some thought into it. Then whip out your pen and get started. Your letter doesn’t have to be gushing or full of deep thoughts. Anything that comes to mind will do. Just make sure you’re open and honest, and ask your recipient lots of questions so they have a reason to write back.
4. Celebrate important occasions
If you or a loved one has a birthday or special anniversary during lockdown, make sure you plan ahead and remember to celebrate the occasion. It’s not uncommon for those who feel isolated or alone to feel even worse on days when they should be out celebrating.
If an older relative is shielding indoors, arrange for cakes and party treats to be delivered to their home (use a contactless delivery service). That way they can open presents and eat something tasty when you call. Singing Happy Birthday over phone is a nice way to make them feel special too.
5. Listen
Staying connected is all about keeping in contact and talking regularly. However, it’s also important to listen and not overstep other’s boundaries.
Elderly relatives may feel lonely and want to talk from time to time. But they may also enjoy their own company and need their own space. If an elderly loved one says they’ll speak to you in a week’s time, give them the space they’ve asked for and leave it a week before calling them again. If you’re worried an elderly relative isn’t talking because of an underlying mental health condition, be patient and give them time to open up. Often a short message letting your loved one know that you’re thinking of them in between calls is enough to bring them out of their shell.
Following these tips can be a great help to combat loneliness. SECOM CareTech also have solutions to help keep you connected with elderly relatives, such as our personal alarms and smart home monitoring solutions.
As we get older, remaining independent for as long as possible will be a top priority for many of us. According to research highlighted by the Good Care Group, 97% of older people want to remain in their own homes for the rest of their lives, rather than move into residential care.
It’s inevitable that as people age, they’ll need more assistance. Putting in place the right support to keep them safe and maintain self-sufficiency can ensure the elderly stay in charge of their own retirement and keep them healthy and active for longer.
Equipping a loved one with a personal alarm or installing a smart home monitoring system in their home can offer peace of mind in case of an emergency. ‘Long lies’, where an individual remains on the floor for an extended period of time can have a negative impact on health and severely damage confidence, so it’s important to have a fall alarm on hand.
The benefits of staying independent
Staying independent offers a wide range of benefits for older people, as it can maintain both their physical and mental health. For instance, living independently can help to keep elderly individuals’ minds active, which reduces some of the memory loss and other cognitive decline issues often associated with old age.
The link between good physical health and strong mental health is well-known, and this works both ways. People who keep their minds active are also more likely to remain physically active as well. Retaining the responsibility to stock the cupboards or tend a garden ensures an active lifestyle is second nature as a person grows older.
Maintaining independence also helps give older people a greater sense of purpose and identity. Being able to set their own routine, keep in contact with friends and relatives and continue doing activities they enjoy helps prevent feelings of depression or isolation, which AgeUK notes are very common among older people.
The challenges facing older people with respect to their independence
As well as any physical limitations that people may find themselves struggling with as they get older, one of the major barriers to independence for many individuals may be concern about what might happen should they have an issue.
Worries about this can easily lead to older people curtailing their activities, so it’s vital that they have the support and assistance they need to gain peace of mind and minimise their risk. Loss of confidence is a huge threat to independence as we age and just one fall can be worrisome.
Of course, it’s not only older people themselves who worry about their health as they age. Family members will naturally be concerned and are likely to want to check in on elderly loved ones more often.
While well-intentioned, relatives constantly offering to help can in itself lead to an older person feeling like their independence is slipping away. There will also inevitably be times when the family is not around and it’s during these periods that additional infrastructure, such as personal alarms for the elderly, can be very reassuring.
How to preserve independence
To deal with these concerns, it’s vital older people have the right equipment and support networks available. This can start, for instance, with the addition of items such as railings, stair lifts or even simply moving kitchen items to more accessible cupboards.
But while making adaptations to the home in order to facilitate an easier life is a good start, it’s only one part of promoting independence. For example, it’s also important for older people to feel confident to get out and about into their gardens or the local community.
Staying at home can feel like a safer option, but it can actually increase social isolation, so encouraging loved ones to visit friends and relatives or go shopping where possible can be hugely helpful. If people are worried about what might happen if they leave their home, there are a range of tools and technologies such as pendant alarms which can be attached to the wrist or a keychain to offer peace of mind and connect them to support networks or emergency services.
When choosing a personal alarm for the elderly, it’s important to consider their individual needs. If your loved one can still get out and about on their own, be sure to select a device with GPS capability. That means you or the monitoring team will be able to obtain their location immediately should they press the emergency button.
Maintaining independence isn’t just about ensuring older people are physically capable of looking after themselves. Being able to make their own choices about their everyday activities, giving them as much input and control over their lives as possible, contributes hugely to better mental health and acuity as people age.
With the right solutions, such as personal alarms, monitoring and assistance technologies, not only will older people enjoy the benefits of maintaining independence for longer, both they and their families can get greater peace of mind they are safe in their own homes or when completing tasks like going to the local shops.
SECOM’s Care Technology Manager Neil Fitzwalter shares his highlights on growing SECOM’s presence in the Care sector and the range of innovative products, services and solutions to give everyone peace of mind when it comes to protecting vulnerable and elderly people.
“As we see the growing success of our Care Technology offerings, I thought it would be a good time to share with you some of our highlights so far, through the medium of a blog; and for those of you that know me well, it’s not something I ever thought I would be saying!
“Our National Accounts and Regional Sales CareTech product champions have enjoyed some fantastic success recently with sales for both our wired and wireless nurse call and staff attack systems. Our growing presence in the market allows us to further develop our conversations with influencers and decision makers. From NHS estate managers to private care home owners and managers, we are sure to have a solution that will meet their needs.
“Some recent examples of these successes are:
A completed Courtney Thorne wireless nurse call system installation within a Midlands-based residential care home, replacing original outdated and faulty wired equipment.
An extensive installation underway of a guardian staff attack system across multiple buildings for a North London-based housing association, offering supported living services for people with complex mental health needs.
“Care technology isn’t just for people! We recently installed a “vets crash call” system for a veterinary practice. An imaginative alternative application for a nurse call system demonstrating the versatility of our solutions and importantly is great inspiration for thinking outside the box when offering innovative solutions in order to meet customer requirements.
“Alongside this, we are currently installing a multi-discipline project for a new build 60-bedroom care home in Hampshire. Our initial conversations with the client starting with Nurse Call, in this case an InterCall Touch System; one of the most advanced wired nurse call systems on the market!
“Of course, undertaking all of these projects would not be possible without the enthusiasm and dedication of our regional operations teams and I’d like to thank them personally for their ongoing support in our mission to become a major force in this sector.
“Our technology enabled care solutions Care Hub and Care Go also continue to gain some fantastic customer feedback, praising the diligence and professionalism of our Command and Control center team who have provided much needed reassurance and prompt action in life threatening emergency situations which is something I feel immensely proud of.
“In addition to our CareTech offering, we have recently added our Smart Wellness service to our already successful Smart Security range. I believe this gives us a real advantage, as one of the UK’s first adopters of this advanced and flexible solution. Aimed at the independent living markets and focusing on early intervention rather than just a reactive “push an emergency button” approach, it is fast becoming a hot topic of conversation within the technology enabled care sector.
“In collaboration with our technical support team, we are currently working towards launching a new lone worker device which I am confident will add to the success story of SECOM CareTech and I look forward to updating you on this very soon!”
SECOM CareTech offers a wide range of products and services to keep your loved ones safe and feel connected. Our solutions help your loved ones stay living independently for longer.
Our CareTech solutions for businesses in the care industry are innovative and bespoke. We offer comprehensive security systems that protect staff, and customers, especially during emergencies.
Falls aren’t usually life-threatening, and often, an elderly loved one will be able to get themselves up again. Sometimes, however, a fall can lead to broken bones, long stays in hospital and a loss of confidence.
It’s not unusual for relatives to worry about their elderly relatives suffering a fall. It’s distressing to think about a family member calling for help and not being there to support them.
Fortunately, there are steps that caregivers can take to keep their loved ones safe and reduce their risk of falling, as well as being able to raise the alarm if they can’t get up. Installing automatic fall detection devices is just one measure that can help to offer you peace of mind.
1. When to talk about fall prevention
It’s difficult knowing when to talk about fall prevention. Bringing up the subject too soon after an incident can discourage older relatives from revisiting the topic later on and waiting too long can leave them vulnerable to falls.
The best way forward is to start a conversation about their health and ask them how they feel. You and your elderly relative can then discuss any issues and see if falling is a possible concern. The chances are that if it’s worrying you, then it may be on your loved one’s mind too.
Falls are usually caused by a combination of age-related problems. Knowing what to look out for can give you a good indication of your loved one’s risk and help you bring up the subject at the right time.
Here are some common signs that a family member is at risk:
Muscle weakness, balance or gait problems – As we get older, it’s not uncommon for us to lose strength and flexibility in our legs. This can affect our coordination and make it easier for us to fall over.
Poor eyesight – With ageing, less light penetrates the eye, making it harder for older people to spot obstacles and trip hazards.
Medication – Some medications can make the user feel sleepy or dizzy.
Chronic conditions – Nearly 95 per cent of older adults have at least one chronic illness, and almost 80 per cent have two or more. These conditions include diabetes, heart disease or arthritis and can reduce the ability to be active and make them more susceptible to falls.
2. How to talk about fall prevention
How to talk about fall prevention
It’s not uncommon for caregivers and younger family members to feel uncomfortable talking about fall prevention. Many worry that broaching the subject will upset their elderly loved one and cause offence. The truth is, talking openly and frankly about fall prevention is often the best approach and can help you avoid “elderspeak”, engage your loved one in the discussion and make it easier for both of you to express your concerns.
The conversation might be difficult, because it means confronting fears that your parent or elderly relative is getting older. But that doesn’t mean you should shy away from the subject. Talking about fall prevention sooner rather than later can make all the difference to your loved one’s future health.
Here are some conversation starters to help you break the ice:
“This isn’t easy, but I’m concerned about your safety.”
“I want you to live at home for as long as possible. How can I help you do that?”
“You don’t seem to be going out as often. Is there something worrying you?”
3. What can elderly people do to avoid falls?
There are lots of things that families and caregivers can do to help their elderly relatives stay healthy and live safely. Below are some of the simplest steps that you can take.
Support their physical and mental health – Talk to your loved one about their health and consider speaking to their doctor. This will help you identify what sort of physical activities they should be doing to stay strong and if they should be using a mobility aid to get about. Ask your GP if your relative takes any drugs that increase their risk of falling over. You should also encourage your loved one to participate in their healthcare, as this will help them stay independent and understand the limitations of their own body.
Make use of technology – Encourage older family members to keep their mobile phones nearby. This will stop them from rushing around the house when you call. If your elderly relative is comfortable using a smartphone, show them how to use apps like WhatsApp and Deliveroo. These are great for helping older people stay in touch with friends and family, keep their cupboards stocked and maintain independent living. Even if your elderly loved one isn’t tech-savvy, then a personal alarm service like ours can help them in the event of an emergency. A pendant alarm from our Care Hub Plus package comes with automatic fall detection technology and will send an alert even if the wearer falls unconscious or is unable to press the fall alarm button. This personal alarm linked to a mobile phone will mean you’re made aware of an incident as soon as it occurs. If you’re not available to check on your relative, a member of the SECOM monitoring team will assess the situation and alert the emergency services should they be required to attend.
Make a post-fall care plan – When elderly people fall over, it’s not unusual for them to go into shock. You can help them prepare for accidents and stay calm by putting a plan in place. Important points to cover include cautioning against getting up straight away, keeping warm in the event of a serious fall and calling for help. Instruct them on how to activate the emergency button on their personal alarm too, so they remember that’s what it’s there for.
4. How to prevent falls at home
A lot of falls happen indoors, so fall-proofing your loved one’s home is key to reducing their chances of experiencing a fall. Taking a look around their home, or walking around with them, can help you spot any potential hazards and come up with a plan.
Here are three quick and easy ways to fall-proof an elderly relative’s home:
Foot mats are useful for drying your feet at the door and making sure you don’t walk any mud or dirt into the house. However, some rugs, particularly those at the top of the stairs, can pose a serious trip hazard. Think about how useful a mat or rug is when touring your loved one’s home. If there’s no reason to keep it there, remove it straight away.
A trip to the bathroom is one of the leading causes of a fall at night. Installing a night light in the bedroom, as well as on the landing, can make it a lot safer for your mum or dad to use the toilet.
Tidying away clutter is critical to making your loved one’s home fall-proof. Use cable ties to keep wires out of the way, and avoid any rubbish from building up. Removing glassware or glass furniture is also a good idea as it can be harder for older people to see.
5. What to do if you’re worried about a loved one falling
If you’re anxious about a family member falling over, or the possibility of a fall affecting their confidence, then talk to someone as soon as you can. There are a number of preventative measures that you can take to protect them from falling, and a wide range of services that you can use to make sure they’re safe in the event of a fall.
Talk to your doctor
If you’re worried, talk to your doctor. They can perform a risk assessment and determine your elderly relative’s likelihood of experiencing a fall. If they decide they’re at risk, they can help you create an action plan.
Personal alarms
Personal alarms come in many shapes and sizes, and are designed to help older people call for help if they suffer a fall or feel unwell. Our Care Go fall detection devices will give you the peace of mind that your loved one will not be left experiencing a ‘long lie’ after a fall, which can have a negative impact on both physical and mental health.
Our personal alarm service is monitored 24 hours a day, and in the event of an emergency friends and family are immediately alerted, as well as the emergency services should they be required.
If you’re looking for a personal alarm, there’s a good chance you may qualify to avoid paying this tax. When shopping online, be sure to look for prices that exclude VAT or a supplier that advertises this lower price. It could save you hundreds of pounds in the long run.
Shopping for a personal alarm can feel daunting with lots of devices on the market. As with everything we do, we want to make life easier for you. That’s why we’ve compiled a list of all the features you should be looking for in a pendant alarm.
During your online search for personal alarms for the elderly, you can eliminate any provider that doesn’t tick all these boxes. Rest assured that all the SECOM CareTech devices meet these criteria and we can answer any further questions you have about homecare and independent living services.
1. Futureproof
Personal alarm services work by keeping you connected. At SECOM CareTech, we use multi-network SIMs to send and receive signals from your device. A common alternative to multi-network SIMs is landlines, which work by sending electronic signals along underground cables.
Many telecare providers use landline technology to make their elderly personal alarms work, but this infrastructure is due to be turned off in 2025. Until then, there will be a period of switching over. To avoid the upheaval, be sure to select a pendant alarm provider that doesn’t rely on this soon-to-be-outdated technology.
Having a futureproof personal device will give you added peace of mind. When combined with the support offered by your telecare service, you should have the confidence that your best interests are catered to at all times.
2. In-house monitoring centres
It may come as a surprise, but not all personal alarm services have their own monitoring centres. Instead, many outsource their monitoring to third-party companies, which means the people who monitor you might not be employed by the same company supplying your device.
Choosing a provider that supplies both the personal alarm and monitoring service means you always know who is monitoring you or a loved one. Some of CareTech’s personal alarms with fall detection have a two-way communication function, meaning you can speak to a member of our monitoring team in an emergency.
Understanding who is at the other end of your pendant alarm device is really important for true peace of mind. After all, they will assess the situation if your emergency contact is unavailable to ensure you’re supported 24 hours a day. The monitoring service will hold relevant medical information to inform the paramedics should they need to attend your home.
3. Wearability and discretion
Elderly care alarms come in many shapes and sizes. Some have bright red buttons, while others are more discreet. When shopping around for a personal alarm, it’s important to think about how it looks. Many elderly and disabled people don’t want to wear a pendant alarm that draws attention to their age or disability.
By considering a personal alarm’s appearance and wearability, you are far more likely to pick one that you or a relative feels comfortable wearing. After all, a safe personal alarm needs to be on hand at all times in order to perform its function and assist in independent living.
Choose between a pendant alarm for the elderly or disabled that can be worn as a necklace, brooch or clipped to a belt. Careful consultation with a loved one about the best personal alarm option for them is paramount, as their buy-in is crucial to its success. Some devices can even pass as jewellery, which may be an important factor for your relative.
4. Waterproof
Bathrooms are a common place for older people to suffer a fall. It’s why a lot of personal alarm services advertise their products as waterproof or water-resistant. With all of the hard surfaces found in a bathroom, it’s an important place to have your elderly fall alarm to hand.
Water-resistant products are measured against standards set by the IP code. This gives consumers an indication of how water-resistant they are and the types of environments you can expect to safely wear them in.
To receive an IP certificate, products are tested in a lab by a third party. The two lead ratings are IP67 and IP68. These indicate a device can be submerged in one metre of fresh water for 30 minutes without being damaged.
In order to get the most out of your personal device, you’ll want it to be waterproof. That means you can wear it while bathing and continue to be protected by the automatic fall detectors or emergency button at a time when you’re most vulnerable.
5. Back-up safety features
Most of us hope we never have to use our personal alarm. But if the worst should happen, it’s important to know yours is working properly. Personal alarms come with lots of clever safety features, such as back-up batteries and low-signal alerts. Making sure your new device has at least one of these features will make it safer for you to use and easier to keep in good condition.
At SECOM CareTech, some of our devices have a battery life of two to five years, meaning you never have to charge your personal alarm. When the battery comes close to when it needs to be changed, we receive an automatic message to replace your personal device free of charge, so you don’t have to do anything to stay protected.
6. VAT exemption
VAT is a sales tax added to goods and services sold in the UK. It stands for value added tax and is usually charged at 20 per cent. Many products that are used by disabled people or those with long-term health conditions are exempt from VAT.
If you’re looking for a personal alarm, there’s a good chance you may qualify to avoid paying this tax. When shopping online, be sure to look for prices that exclude VAT or a supplier that advertises this lower price. It could save you hundreds of pounds in the long run.
To receive VAT relief, you must either have:
A physical or mental condition that has a significant, long-term effect on your everyday life
A condition that is regularly treated by a medical professional, such as diabetes
A terminal illness
Here are some of the conditions that may qualify you for VAT exemption:
Arthritis
Asthma
Blindness
Cancer
COPD (Chronic Obstructive Pulmonary Disease)
Dementia
Diabetes
Heart disease
Hypertension
Motor neuron disease
Multiple sclerosis
Osteoporosis
Parkinson’s disease
Stroke
Explore CareTech’s range of personal alarms to discover which option would be best for your elderly relative.
What is a personal alarm you ask? Personal alarms are becoming a common method for enjoying greater peace of mind associated with independent living.
Now that more people are reaching retirement age, the care sector is under greater pressure to provide elderly care services. This means fewer people – both old and young – are getting the planned treatments they need, and healthcare professionals are having to look for new ways to streamline services.
Telecare services offer remote care for elderly and less physically able people. They minimise pressure on core services and make it easier for older people to live in their own homes. Personal alarms are one of the most popular types of telecare systems, and during the pandemic they played a key role in keeping vulnerable people safe.
If you’re interested in a personal alarm for an elderly relative, keep reading. This article explains everything you need to know about pendant alarms, including how they work and the different types on offer, as well as the monitoring service that accompanies the wearable device.
What is a personal alarm, and how do they work?
Personal alarms are known by lots of different names – from pendant alarms to elderly care systems and fall detection devices. They offer a fast and effective way for people who live alone to call for help and can significantly reduce the time it takes for someone to receive emergency care. The NHS recognises personal alarms and monitoring systems as a way to maintain safe independent living.
Personal alarms usually feature two separate devices: a base unit and pendant alarm. The base unit features a small multi-network SIM that sends and receives data from your telecare provider, and the pendant contains a radio transmitter that lets the base unit know when the panic button has been activated. Together, the two devices allow the wearer to call for help from anywhere in their home or garden.
People use personal alarms for lots of different reasons. Some use them because they are at risk of a fall or medical emergency, while others simply enjoy the security that comes with knowing help is nearby. Whatever your telecare needs, there’s something for everyone at SECOM CareTech. Our top-of-the-range devices are monitored by a fully accredited team of trained security professionals so you can rest assured your loved one’s homecare independent living needs are always met.
Pendant alarms
Pendant alarms are designed to be worn around your neck and are a good option for those who might misplace their alarm. They are often mistaken for pieces of jewellery, particularly if they are as highly stylised as ours, and can be worn under your clothes for added discretion. CareTech by SECOM’s pendant alarms for the elderly are waterproof, so there’s no need to take them off when bathing.
Care Hub
Our Care Hub package includes the Pearl, a small pendant alarm full of great features. The two-way radio transmitter that sits at the heart of the elderly personal alarm communicates directly with your base unit, keeping you in constant contact with a member of our monitoring team.
The pendant can be worn in both hot and cold water, perfect for keeping you safe while you bathe, and its 300-metre signal range is more than enough for most domestic settings.
Care Hub is a personal alarm linked to a relative’s mobile phone. If a user presses the SOS button, the system sends a message to the SECOM Care app. Loved ones can then use the app to let us know if they are responding or need us to step in. If your emergency contacts do not answer or are unavailable, a member of our monitoring team will respond immediately.
They will know who you are, where you are calling from and any medical details you have shared with us. They will assess the situation and coordinate with the emergency services to make sure you receive the help you need. This is why a pendant alarm offers great peace of mind.
Fall detectors
Fall detection devices use sensors and algorithms to monitor changes in direction and speed to figure out if you’ve suffered a fall. If your device is activated, the pendant sends an SOS signal to your monitoring centre. Your telecare provider can then work with your contacts and the emergency services to make sure you are okay.
Why use a fall detector?
Fall detectors are designed to limit ‘long lies’ and make sure you receive medical attention as quickly as possible in the event of a fall. Most users wear them because they suffer from one of the following conditions:
Our Care Hub Plus package is a dual personal alarm system. It includes the Care Hub, a base unit that connects directly to our monitoring centre, and the Pearl Advanced, a pendant alarm with fall detection technology.
These two fall detection devices work together to call for help in the event of a fall, and can be used by the wearer to manually raise an alarm, either by pressing the SOS button on the pendant or sending an alert from the base unit.
If the Pearl Advanced detects a fall, it sends a distress signal to the base unit and starts to beep. This gives the user ten seconds to deactivate the alarm using the pendant’s ‘shake to cancel’ feature. If the alarm isn’t cancelled, the base hub sends an SOS signal to our monitoring centre and your emergency contacts.
GPS alarms
Traditional elderly care alarms have been around since the early 1970s. There have been several advances since then, including updates in fall detection and multi-network communication. But one of the biggest changes is the introduction of GPS personal alarms for the elderly.
GPS alarms can be used anywhere and support two-way communication. They allow your telecare provider to establish your exact location so no matter where you are – whether in the garden or walking to the shops – you are covered every step of the way. Knowing you’re able to speak to the monitoring team during an emergency also promotes independent living.
Care Go
The Care Go pendant is a personal alarm that can be used at home, in the garden or out and about. It features built-in location tracking and comes with its own wireless charging station.
Never be without the protection of a safe personal alarm, as the Care Go is water resistant and can be worn as a pendant or attached to your keys. The pendant lasts for up to a month on a single charge, and the unique light ring encasement glows whenever the battery is low.
To call for help, wearers need only press and hold the panic button on the personal alarm device. We will then speak to you via the device’s built-in speakerphone to assess the situation and make the appropriate arrangements regarding your care.
Take a look at the full selection of devices from SECOM Caretech and discover what is the best personal alarm for your elderly relative.
Knowing which personal alarm is right for your elderly relative can be tricky. Millions of families struggle with the dilemma every year, and it’s not a decision to be taken lightly. Before you start looking for a personal alarm it’s good to know and consider the things below.
What is a personal alarm?
Personal alarms are a type of personal safety device. They are designed to keep you safe and make you feel more confident living on your own.
Personal alarm systems typically feature a pendant alarm and base unit. If at any time the wearer feels unwell or suffers a fall, they can press the panic button on their device to alert the monitoring centre.
At SECOM CareTech we have our own monitoring centre. So when a user activates their personal alarm, an SOS signal is sent to our 24-hour response team and the user’s emergency contacts via the SECOM Care app. Friends and family can then use the app to let us know if they are responding or need us to step in.
Why do older people use personal alarms?
There are various reasons why older adults use personal alarms for the elderly. Here are some of the most common:
Greater confidence
Lots of things can knock your confidence as you get older. Among the top causes are changes in health and mobility. Using a personal alarm can give someone in later life the security they need to stay active, maintain their physical health and become more confident.
Fall detection devices
People aged 65 and over are the most at risk of falling. Our fall alarms use clever motion sensors that detect sudden changes in direction and speed to work out if you have fallen over. If you do, the fall detection device can automatically send an SOS signal straight to your telecare provider so they know you need help.
A long-term health condition
Conditions like diabetes and arthritis become more common with age. These health issues make people more susceptible to falling over and increase their chances of feeling unwell and needing the emergency services.
Personal alarms allow elderly people to send for help at the press of a button. Our monitoring team is on hand 24 hours a day, 365 days a year and can share your medical details with the emergency services so they know what to expect before they arrive.
A GPS pendant alarm allows the user to keep track of where they are. If a wearer gets lost, they can press the panic button on their personal device and ask the call handler to use the pendant’s GPS functionality to find out where they are.
What features should you look for in a personal alarm?
Appearance
Personal alarms come in lots of different shapes and sizes. Some are small and subtle, while others are more conspicuous. When shopping for a safe personal alarm, it’s important to think about how it looks. Many elderly and disabled people don’t want to wear a personal alarm that draws attention to their age or disability.
Wearability
Personal alarms are designed to fit around your life. They are small enough to wear 24 hours a day and can be worn on a necklace, wristband, brooch or keychain. Before buying an elderly personal alarm, ask your relative how they would like to wear their new device. This will make it much easier for them to integrate it into their everyday life.
Battery life
Inside every personal alarm is a battery. These power the device and make sure it’s always ready to raise an alarm.The batteries inside most pendant alarms are very reliable and have a lifespan of about five years. This ensures you never have to worry about your device losing function unexpectedly. High-quality alarms (such as the ones we supply) send low-battery warnings to our monitoring centre so we can replace them in a timely manner free of charge.
Signal range
Our Care Hub and Care Hub Plus packages use two separate devices to keep you safe: a base unit and a pendant alarm. The base unit contains a SIM card for contacting our monitoring centre, and the pendant alarm uses a small radio transmitter to send an SOS signal to the base unit. Together, the two devices let you raise an alarm from anywhere in your home.
If you’re interested in a similar system, keep in mind the signal range of the two devices. Most can cover the whole house, keeping you safe in every room. But if you or a loved one is a keen gardener, you’ll need to invest in a safe personal alarm with sufficient range to protect you indoors and out.
GPS (Global Positioning System)
GPS alarms, such as the Care Go, are designed for more active seniors who want to continue their independent living with confidence. These devices can be used to call for help if the user feels unwell while they are out of the house. GPS trackers use roaming SIM cards to connect to the strongest local network and are ideal for families where wandering is an issue. If a user gets lost, they can press the button on their elderly personal alarm and reach the monitoring centre in seconds. The call handler will use the device’s GPS functionality to establish their location and send for help.
Fall detection
Falls are the biggest cause of emergency hospitalisation among the elderly and can result in “long lies”, a major contributing factor for older people moving into residential care. If your elderly relative is frail or suffers from a condition like Parkinson’s disease, a personal alarm with fall detection can significantly reduce their chances of falling over and being stuck on the floor for a prolonged period of time.
Waterproof personal alarm
Bathrooms are a high-risk area for elderly people to experience falls. As such, being able to use your personal alarm while you bathe is really important. Before subscribing to a monitoring service, check with your provider to find out what level of water resistance your pendant alarm has. Although most personal alarms come with a degree of waterproofing, providers don’t always make it clear how safe they are to use in the bath or shower.
What should you look for in a monitoring service?
Picking the right monitoring service is just as important as selecting the right personal alarm. When you come across a provider you like, one of the first things you should do is evaluate how much information they offer about their products and services. The more diligent providers will want to help you find a personal alarm that’s right for you or your loved one, and may even ask to visit their home so they can assess the property.
Connectivity and futureproofing
Traditional telecare services operate using landlines. In recent years, personal alarm providers have started moving away from this type of connection in favour of SIM cards as the telecoms industry is replacing analogue telephone lines with VoIP, a newer digital technology.
The migration to digital is going to take several years, with the switchover lasting until 2025. Joining a personal alarm service that doesn’t rely on landlines means the migration to VoIP won’t affect your service or your personal alarm.
CareTech by SECOM offers futureproof personal alarms linked to mobile phones via its app. The digital switchover won’t affect the service, so you can enjoy ultimate peace of mind once you’ve chosen the best personal alarm to suit your elderly relative.
In-house monitoring centre
A personal alarm is no good without a 24-hour monitoring service. Before subscribing to a telecare provider, make sure they are accredited by the TSA, the industry body for Technology Enabled Care (TEC), and have a customer care line that users can call to resolve non-emergency and troubleshooting issues. Fortunately SECOM CareTech is TSA approved and has an award-winning monitoring centre and customer care team on hand.
In addition to verifying your provider’s credentials, ask if their monitoring centre is in-house or operated by a third-party company. Many personal alarm services outsource their monitoring, which means the people who monitor you could be employed by an external provider. By opting for a company that supplies both the personal alarm and monitoring, you know where your personal device has come from and who is monitoring it.
Pricing
The cost of a personal alarm service is usually no more than £450 per year. Reliable personal alarm providers will explain their pricing clearly, breaking down each payment. Most personal alarm services ask for a one-off payment upfront. This covers the delivery and registration of your device.
Once your device is set up, you will be given the options to pay for your 24-hour monitoring. You can pay for this in one go (usually the full contract period), annually or in smaller monthly instalments. Whichever is easiest for you and the individual who’s having their homecare independent living needs met.
VAT exemption
VAT is a sales tax added to goods and services sold in the UK. It is taxed at 20 per cent. Products and services that are sold to people with disabilities or those with long-term health conditions are sometimes exempt.
When shopping online, be sure to look for elderly personal alarms that exclude VAT if you or your relative qualifies . A quality service provider will advertise these lower prices.
Have a physical or mental condition that significantly affects your everyday life
Be diagnosed with a condition that is regularly treated by a medical professional
Be experiencing a terminal illness
Which personal alarm is right for your elderly loved one?
Prior to beginning your search for a personal alarm, talk to your loved one about how wearing a personal device will make them feel. Personal alarms are proven to improve elderly people’s safety, but only those who wish to use them. If your relative says they will not wear their alarm, it’s important you listen. People who don’t wear their pendant alarm are in danger of friends and family wrongly assuming they are protected.
Once you are sure a personal alarm is what your loved one wants, talk to them about their health, mobility and budget. These things will help you decide which alarm they should get and the additional features they will need.
Take a look at our personal alarm table. It breaks down our range of personal alarms for the elderly into five categories: mobility, wearability, discretion, fall detection and GPS tracking. You can use it to work out which personal alarm is right for your elderly loved one.
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