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6 Things Smart Security Systems Can Do For Retail

Smart security is transforming retail and emerging as an indispensable tool for enhancing both operational efficiency and customer satisfaction. With advanced security systems, retailers can find plenty of benefits, like improved access control and queue-busting technology. 

Dive into six ways that smart security systems are revolutionising the retail industry.

1. Enhanced access control

Ensuring the safety of both customers and employees is a top priority for any retail establishment. Smart security systems significantly bolster access control by leveraging technologies such as biometric scanners, facial recognition, and RFID tags. 

These systems can regulate entry to sensitive areas, preventing unauthorised access and reducing the risk of theft or fraud. And, they provide detailed logs of entry and exit times, which can be crucial for auditing purposes and enhancing overall security protocols.

2. Advanced surveillance capabilities

Traditional surveillance systems often fall short in terms of coverage and clarity. Smart security systems, however, utilise high-definition cameras and advanced analytics to provide comprehensive surveillance solutions. These systems can automatically detect unusual activities, such as loitering or shoplifting, and alert security personnel in real time. 

The integration of artificial intelligence also enables these systems to differentiate between normal and suspicious behaviour, thereby reducing the incidence of false alarms and ensuring a more effective security response.

3. Queue-busting techniques and heat mapping

Customer experience is paramount in the retail industry, and long queues can significantly detract from it. Smart security systems offer innovative queue-busting techniques that streamline the checkout process. By using real-time data, these systems can predict peak shopping times and adjust staffing levels accordingly, ensuring that customers are served promptly.

Heat mapping technology also plays a crucial role in understanding customer behaviour within the store. Heat maps provide visual representations of foot traffic, highlighting areas with high customer engagement and those that are underutilised. Retailers can use this data to optimise store layout, enhance product placement, and ultimately improve sales.

4. Loss prevention and asset protection

Retailers face constant challenges from both internal and external threats. Smart security systems are adept at mitigating these risks through advanced loss-prevention strategies. 

Features such as electronic article surveillance (EAS) and smart tagging can deter shoplifting and provide immediate alerts when suspicious activities are detected. Additionally, these systems can monitor employee activities, helping to prevent internal theft and ensuring that store policies are adhered to.

5. Improved inventory management

Maintaining accurate inventory levels is critical for the success of any retail business. Smart security systems assist in this endeavour by integrating with inventory management software to provide real-time updates on stock levels. 

This integration helps in identifying discrepancies promptly, reducing the chances of stockouts or overstocking. Furthermore, smart systems can track the movement of goods from the warehouse to the sales floor, ensuring that inventory is efficiently managed and readily available to meet customer demand.

6. Enhanced customer insights and personalisation

Understanding customer preferences and behaviours is essential for creating personalised shopping experiences. Smart security systems collect and analyse vast amounts of data, providing retailers with valuable insights into customer buying patterns. 

This information can be used to tailor marketing strategies, improve customer engagement, and foster brand loyalty. For instance, data collected from smart cameras and sensors can reveal which products are most frequently interacted with, allowing retailers to adjust their stock and marketing efforts accordingly.

Smart CCTV: transforming the retail industry

Smart security systems are transforming the retail industry by offering a wide range of benefits that go beyond traditional security measures. Enhanced access control ensures the safety of both employees and customers, while advanced surveillance capabilities provide comprehensive monitoring solutions. 

Queue-busting techniques and heat mapping technology improve customer experience and optimise store operations. Furthermore, these systems play a crucial role in loss prevention, inventory management, and providing valuable customer insights.

Incorporating smart security systems into retail operations not only enhances security but also drives efficiency and profitability. Retailers who embrace these advanced technologies are better positioned to meet the evolving demands of their customers and stay ahead in a competitive market. As the retail landscape continues to evolve, smart security systems will undoubtedly remain at the forefront of this transformation, ensuring a safer, more efficient, and customer-centric shopping experience.

Discover how SECOM smart security solutions can optimise your business. 

Preventing Falls For The Elderly At Home

Falls are a significant concern for the elderly, often leading to serious injuries and a decreased quality of life. As we strive to provide the best care for the elderly, it is crucial to take proactive steps to prevent falls within the home. 

This blog will explore practical strategies and tools to enhance elder care and ensure the safety of our senior loved ones.

Understanding the risks

Falls are the leading cause of injury among older adults. Various factors contribute to this increased risk, including:

Decreased mobility: With age, many people experience reduced muscle strength and coordination.

Vision impairments: Changes in vision can make it harder to navigate around the house safely.

Medications: Some medications can cause dizziness or drowsiness, increasing the likelihood of a fall.

Home hazards: Clutter, loose rugs, and poor lighting can all create dangerous environments for the elderly.

Recognising these risks is the first step in providing effective care for the elderly.

Creating a safe home environment

To enhance elderly care and prevent falls, it’s essential to make the home environment as safe as possible. A combination of encouraging good habits, such as keeping the home clean, and implementing protective measures like non-slip mats, can make all the difference. Here are some practical tips:

Remove clutter

Ensure walkways and living areas are free from clutter. Remove loose rugs, electrical cords, and other items that could cause tripping.

Improve lighting

Good lighting is critical. Install bright, non-glare lights in hallways, staircases, and bathrooms. Use nightlights to help seniors navigate in the dark.

Install handrails and grab bars

Handrails on stairs and grab bars in bathrooms provide essential support. These aids can help prevent falls by offering stability in key areas of the home.

Use non-slip mats

Place non-slip mats in the bathroom and kitchen. These mats provide traction and reduce the risk of slipping on wet surfaces.

The role of elderly fall alarms

One of the most effective tools in elder care for preventing falls and ensuring quick assistance is the use of elderly fall alarms. It’s not possible to be around your elderly family members at all times to act quickly or prevent falls. These devices are designed to detect falls and alert caregivers or emergency services immediately.

elderly woman using smartphone
An elderly woman sitting on a sofa communicating with her family via smartphone

Benefits of fall alarms for the elderly

Immediate assistance: Fall alarms ensure that help is on the way quickly, reducing the time an elderly person might spend on the floor.

Peace of mind: Both seniors and their caregivers can feel more secure knowing that there is a system in place to respond to falls.

Increased independence: With the safety net of a fall alarm, elderly individuals may feel more confident living independently.

Choosing the right fall alarm

When selecting a fall alarm for elderly care, consider the following features:

Ease of use: The device should be simple for seniors to wear and operate.

Reliable detection: Look for alarms with accurate fall detection technology.

Effective communication: The alarm should quickly connect to caregivers or emergency services.

The SECOM fall alarm provides all three benefits, a wide 300 metre operating range, two-year battery life and all-important 24/7 remote monitoring.

Encouraging safe practices

Beyond environmental adjustments and fall alarms, promoting safe habits is a key component of elder care. Encourage seniors to:

Stay active: Regular physical activity helps maintain strength and balance.

Wear appropriate footwear: Shoes should be sturdy and provide good support.

Take medications as prescribed: Regular medication reviews with a healthcare provider can help manage side effects that might increase fall risk.

Prevent elderly falls with tech, good habits and protective measures

Preventing falls is a critical aspect of elderly care. By understanding the risks, creating a safe home environment, using elderly fall alarms, and promoting safe practices, we can significantly reduce the likelihood of falls and enhance the well-being of our senior loved ones. 

Taking these proactive steps not only ensures their safety but also contributes to their overall quality of life, allowing them to enjoy their golden years with greater independence and peace of mind.

Browse our CareTech solutions, specially built and designed for elderly care and to keep them safe and secure in the home.

4 Ways Smart Technology Helps Elderly Parent Care

As the population ages, more families find themselves responsible for the elderly care of parents. Balancing the demands of work, family, and caregiving can be challenging. Fortunately, smart technology offers innovative solutions to ease the burden and enhance the quality of care. 

This blog explores four ways smart technology can assist you in elder home care for your parents, providing peace of mind and improving their overall well-being.

1. Health monitoring and management

Remote health monitoring

One of the most significant advantages of smart technology is its ability to monitor health remotely. Wearable devices, such as smartwatches and fitness trackers, can track vital signs like heart rate, blood pressure, and blood oxygen levels. 

These devices often come equipped with alerts that notify caregivers if any readings fall outside of normal ranges. This real-time data enables proactive health management and can prevent minor issues from escalating into serious health problems.

Medication reminders

Ensuring that elderly parents take their medications correctly and on time is crucial. Smart pill dispensers can be programmed to dispense the correct dosage at specified times, with audible and visual reminders to take the medication. 

Some advanced models can even send alerts to caregivers if a dose is missed, ensuring timely intervention and adherence to prescribed regimens.

2. Enhancing safety and security

Fall alarms for the elderly 

Falls are a leading cause of injury among the elderly. Smart home systems can help prevent falls and ensure prompt assistance if one occurs. Devices like smart flooring can detect falls through pressure sensors, while fall alarms linked to mobile phones can automatically alert caregivers or emergency services when a fall is detected. 

Additionally, smart lighting systems that illuminate pathways when movement is detected can help prevent falls, especially at night.

Home security systems

Home security is paramount for elderly care, especially those living alone. Smart security systems, including doorbell cameras, motion sensors, and smart locks, provide an extra layer of protection. 

These systems allow caregivers to monitor the home remotely, ensuring the safety of their elderly parents. Alerts for unusual activity can be sent directly to smartphones, allowing for immediate action if necessary.

3. Promoting social connection and mental well-being

Virtual companionship

Loneliness and social isolation can significantly impact the mental health of elderly individuals. Smart technology offers innovative solutions to combat these issues. Virtual companions, such as AI-powered robots and smart speakers, can engage in conversations, provide reminders, and offer companionship. 

These devices can play a crucial role in reducing feelings of loneliness and keeping elderly parents mentally stimulated.

Video calling and social media

Staying connected with family and friends is essential for the well-being of elderly parents. Smart technology makes it easier to maintain these connections through video calling platforms and social media. 

Devices like tablets and smart displays with user-friendly interfaces are designed with seniors in mind, allowing them to make video calls effortlessly. Regular communication with loved ones can improve mood, cognitive function, and overall happiness.

4. Supporting daily living activities

Smart home automation

Smart home automation systems can significantly enhance the quality of life for elderly parents by simplifying daily tasks. Voice-activated assistants can control various home functions, such as adjusting the thermostat, turning lights on and off, and playing music. 

These systems can also provide reminders for appointments, medications, and other important events, making day-to-day living more manageable and less stressful.

Smart appliances

Smart appliances can further support independent living. For example, smart refrigerators can monitor food supplies and alert users when items are running low, while smart ovens can be programmed to cook meals at specific times and temperatures. 

These technologies can help elderly parents maintain their independence while ensuring their safety and comfort in their own homes.

Making elderly care simpler

Caring for elderly parents is a responsibility that comes with its unique set of challenges. However, smart technology offers numerous solutions that can ease the burden and enhance the quality of elderly care. From health monitoring and safety enhancements to promoting social connections and supporting daily living activities, these technologies provide invaluable assistance. 

Embracing smart technology can lead to better health outcomes, improved safety, and greater peace of mind for both elderly parents and their caregivers. As technology continues to evolve, it holds the promise of even more innovative ways to support and care for our ageing loved ones.

If you would like to make caring for your loved ones simpler, explore our range of elderly care solutions

Is your Personal Alarm Futureproof?

What you need to know

The UK’s telecoms network is about to undergo a significant change. This change may not be a problem for some landline users and won’t affect our customers. But it’s important that you understand what is changing and why some personal alarm services may be affected.

How is the UK’s telephone network changing?


Smartphones are a big part of our lives. We use them all the time to shop online and find out information, so it’s weird to think that they haven’t been around for long and we used to stay in touch using landlines.

Millions of landlines are still in use today and use an old analogue system called the Public Switch Telephone Network, or PSTN. This network is increasingly expensive to maintain and doesn’t offer the same benefits as more modern technologies, which is why Openreach and Virgin Media are discontinuing PSTN and upgrading to VoIP (Voice over Internet Protocol).

How will this affect my personal alarm?


If you have a personal alarm with us, you needn’t worry. All of our products are futureproof and won’t be affected by the switchover. This isn’t true for every organisation though. So if you’re with another provider or thinking of using a different personal alarm service, it’s important that you make sure their products aren’t landline dependent.

How do CareTech personal alarms work?


CareTech devices don’t rely on landlines or the internet but use built-in SIM cards to connect to a monitoring centre. These connections are incredibly reliable and mean our range of personal alarms won’t be affected by the upcoming changes to the telecoms network.

Where can I find out more information about this?


If you’d like to learn more about how the UK telecoms network is changing and how it might affect you, Ofcom have put together an entire page dedicated to the future of fixed telephone services. Alternatively, you can call us on 0800 012 1385. Our customer care team is always happy to answer questions and are available Monday to Friday, 8:30am – 5pm.

5 Tips for Staying in Touch with Elderly Relatives

Loneliness can be very harmful. Nearly a quarter of over-65s feel depressed because of loneliness, and a staggering 1 in 5 keep the telly on just to hear a human voice.

The next few months are going to prove crucial for many older people’s mental health. What with lockdown and the onset of winter, millions of elderly people are going to feel increasingly isolated. By touching base with elderly relatives, you can help them avoid social isolation and monitor their mental health.

1. Schedule regular calls

Scheduling phone calls or video calls is a great way to combat loneliness. An hour a week is all it takes and most families find it easy to squeeze in. If things come up during the week, try to reschedule your calls rather than cancel it altogether. Cancelling a video call may not feel like a big deal to you – your life is probably full of regular social interactions. But for someone over the age of 65, it could mean the difference between feeling connected and not speaking to anyone at all.

2. Create a WhatsApp group chat

When we talk about staying in touch with friends and family, the emphasis is usually on the talking. Not everyone is so keen on talking over the phone though, and some people even experience something called ‘phone phobia’, a type of social anxiety.

WhatsApp is one of the most popular ways to stay connected and has the added benefit of instant messaging. If your elderly loved one is uncomfortable talking over the phone, introduce them to WhatsApp and set up a group of close friends and family.

It may take them a while to get used to instant messaging – you may need to explain the difference between a grey tick and two blue ticks, what certain acronyms mean and what a meme is. But in the end, we’re confident anyone can get to grips with WhatsApp.

3. Write a letter

Getting back to basics may sound like an odd idea, but the key advantage to sending a letter isn’t its speed or size but its ability to make a connection. Handwritten letters sprayed with aftershave or perfume, or sent with photographs and keepsakes, feel much more personal.

Invest in some nice stationery before writing your letter, something that shows you’ve put some thought into it. Then whip out your pen and get started. Your letter doesn’t have to be gushing or full of deep thoughts. Anything that comes to mind will do. Just make sure you’re open and honest, and ask your recipient lots of questions so they have a reason to write back.

4. Celebrate important occasions

If you or a loved one has a birthday or special anniversary during lockdown, make sure you plan ahead and remember to celebrate the occasion. It’s not uncommon for those who feel isolated or alone to feel even worse on days when they should be out celebrating.

If an older relative is shielding indoors, arrange for cakes and party treats to be delivered to their home (use a contactless delivery service). That way they can open presents and eat something tasty when you call. Singing Happy Birthday over phone is a nice way to make them feel special too.

5. Listen

Staying connected is all about keeping in contact and talking regularly. However, it’s also important to listen and not overstep other’s boundaries.

Elderly relatives may feel lonely and want to talk from time to time. But they may also enjoy their own company and need their own space. If an elderly loved one says they’ll speak to you in a week’s time, give them the space they’ve asked for and leave it a week before calling them again. If you’re worried an elderly relative isn’t talking because of an underlying mental health condition, be patient and give them time to open up. Often a short message letting your loved one know that you’re thinking of them in between calls is enough to bring them out of their shell.

Following these tips can be a great help to combat loneliness. SECOM CareTech also have solutions to help keep you connected with elderly relatives, such as our personal alarms and smart home monitoring solutions.

The Benefits of Independent Living for Older People

As we get older, remaining independent for as long as possible will be a top priority for many of us. According to research highlighted by the Good Care Group, 97% of older people want to remain in their own homes for the rest of their lives, rather than move into residential care.

It’s inevitable that as people age, they’ll need more assistance. Putting in place the right support to keep them safe and maintain self-sufficiency can ensure the elderly stay in charge of their own retirement and keep them healthy and active for longer.

As well as providing the infrastructure at home to help older people complete everyday tasks, it’s also important to prepare for situations when something goes wrong. The risk of falling rises with age and more than one in four over-65s fall each year.

Equipping a loved one with a personal alarm or installing a smart home monitoring system in their home can offer peace of mind in case of an emergency. ‘Long lies’, where an individual remains on the floor for an extended period of time can have a negative impact on health and severely damage confidence, so it’s important to have a fall alarm on hand.

The benefits of staying independent

Staying independent offers a wide range of benefits for older people, as it can maintain both their physical and mental health. For instance, living independently can help to keep elderly individuals’ minds active, which reduces some of the memory loss and other cognitive decline issues often associated with old age.

The link between good physical health and strong mental health is well-known, and this works both ways. People who keep their minds active are also more likely to remain physically active as well. Retaining the responsibility to stock the cupboards or tend a garden ensures an active lifestyle is second nature as a person grows older.

Maintaining independence also helps give older people a greater sense of purpose and identity. Being able to set their own routine, keep in contact with friends and relatives and continue doing activities they enjoy helps prevent feelings of depression or isolation, which AgeUK notes are very common among older people.

The challenges facing older people with respect to their independence

As well as any physical limitations that people may find themselves struggling with as they get older, one of the major barriers to independence for many individuals may be concern about what might happen should they have an issue.

Falls, for example, are a common worry for older people. The NHS notes this is the leading cause of injury for elderly individuals, with around a third of over-65s and half of those aged 80 or above experiencing a fall at least once a year.

Worries about this can easily lead to older people curtailing their activities, so it’s vital that they have the support and assistance they need to gain peace of mind and minimise their risk. Loss of confidence is a huge threat to independence as we age and just one fall can be worrisome.

Of course, it’s not only older people themselves who worry about their health as they age. Family members will naturally be concerned and are likely to want to check in on elderly loved ones more often.

While well-intentioned, relatives constantly offering to help can in itself lead to an older person feeling like their independence is slipping away. There will also inevitably be times when the family is not around and it’s during these periods that additional infrastructure, such as personal alarms for the elderly, can be very reassuring.

How to preserve independence

To deal with these concerns, it’s vital older people have the right equipment and support networks available. This can start, for instance, with the addition of items such as railings, stair lifts or even simply moving kitchen items to more accessible cupboards.

But while making adaptations to the home in order to facilitate an easier life is a good start, it’s only one part of promoting independence. For example, it’s also important for older people to feel confident to get out and about into their gardens or the local community.

Staying at home can feel like a safer option, but it can actually increase social isolation, so encouraging loved ones to visit friends and relatives or go shopping where possible can be hugely helpful. If people are worried about what might happen if they leave their home, there are a range of tools and technologies such as pendant alarms which can be attached to the wrist or a keychain to offer peace of mind and connect them to support networks or emergency services.

When choosing a personal alarm for the elderly, it’s important to consider their individual needs. If your loved one can still get out and about on their own, be sure to select a device with GPS capability. That means you or the monitoring team will be able to obtain their location immediately should they press the emergency button.

Maintaining independence isn’t just about ensuring older people are physically capable of looking after themselves. Being able to make their own choices about their everyday activities, giving them as much input and control over their lives as possible, contributes hugely to better mental health and acuity as people age.

With the right solutions, such as personal alarms, monitoring and assistance technologies, not only will older people enjoy the benefits of maintaining independence for longer, both they and their families can get greater peace of mind they are safe in their own homes or when completing tasks like going to the local shops.

SECOM CareTech: A Growing Success by Neil Fitzwalter

SECOM’s Care Technology Manager Neil Fitzwalter shares his highlights on growing SECOM’s presence in the Care sector and the range of innovative products, services and solutions to give everyone peace of mind when it comes to protecting vulnerable and elderly people.

“As we see the growing success of our Care Technology offerings, I thought it would be a good time to share with you some of our highlights so far, through the medium of a blog; and for those of you that know me well, it’s not something I ever thought I would be saying!

“Our National Accounts and Regional Sales CareTech product champions have enjoyed some fantastic success recently with sales for both our wired and wireless nurse call and staff attack systems. Our growing presence in the market allows us to further develop our conversations with influencers and decision makers. From NHS estate managers to private care home owners and managers, we are sure to have a solution that will meet their needs.

“Some recent examples of these successes are:

  • A completed Courtney Thorne wireless nurse call system installation within a Midlands-based residential care home, replacing original outdated and faulty wired equipment.
  • An extensive installation underway of a guardian staff attack system across multiple buildings for a North London-based housing association, offering supported living services for people with complex mental health needs.             

“Care technology isn’t just for people! We recently installed a “vets crash call” system for a veterinary practice. An imaginative alternative application for a nurse call system demonstrating the versatility of our solutions and importantly is great inspiration for thinking outside the box when offering innovative solutions in order to meet customer requirements.

“Alongside this, we are currently installing a multi-discipline project for a new build 60-bedroom care home in Hampshire. Our initial conversations with the client starting with Nurse Call, in this case an InterCall Touch System; one of the most advanced wired nurse call systems on the market!         

“Of course, undertaking all of these projects would not be possible without the enthusiasm and dedication of our regional operations teams and I’d like to thank them personally for their ongoing support in our mission to become a major force in this sector.

“Our technology enabled care solutions Care Hub and Care Go also continue to gain some fantastic customer feedback, praising the diligence and professionalism of our Command and Control center team who have provided much needed reassurance and prompt action in life threatening emergency situations which is something I feel immensely proud of.

“In addition to our CareTech offering, we have recently added our Smart Wellness service to our already successful Smart Security range. I believe this gives us a real advantage, as one of the UK’s first adopters of this advanced and flexible solution. Aimed at the independent living markets and focusing on early intervention rather than just a reactive “push an emergency button” approach, it is fast becoming a hot topic of conversation within the technology enabled care sector. 

“In collaboration with our technical support team, we are currently working towards launching a new lone worker device which I am confident will add to the success story of SECOM CareTech and I look forward to updating you on this very soon!”




SECOM CareTech offers a wide range of products and services to keep your loved ones safe and feel connected. Our solutions help your loved ones stay living independently for longer.

Our CareTech solutions for businesses in the care industry are innovative and bespoke. We offer comprehensive security systems that protect staff, and customers, especially during emergencies.

Fall Prevention Tips for Family and Caregivers

Falls are the biggest cause of hospitalisation among older people. In fact, 30 per cent of over-65s and a staggering 50 per cent of those aged 80 or above will experience a fall within the next 12 months.

Falls aren’t usually life-threatening, and often, an elderly loved one will be able to get themselves up again. Sometimes, however, a fall can lead to broken bones, long stays in hospital and a loss of confidence.

It’s not unusual for relatives to worry about their elderly relatives suffering a fall. It’s distressing to think about a family member calling for help and not being there to support them.

Fortunately, there are steps that caregivers can take to keep their loved ones safe and reduce their risk of falling, as well as being able to raise the alarm if they can’t get up. Installing automatic fall detection devices is just one measure that can help to offer you peace of mind.

1. When to talk about fall prevention

It’s difficult knowing when to talk about fall prevention. Bringing up the subject too soon after an incident can discourage older relatives from revisiting the topic later on and waiting too long can leave them vulnerable to falls.

The best way forward is to start a conversation about their health and ask them how they feel. You and your elderly relative can then discuss any issues and see if falling is a possible concern. The chances are that if it’s worrying you, then it may be on your loved one’s mind too.

Falls are usually caused by a combination of age-related problems. Knowing what to look out for can give you a good indication of your loved one’s risk and help you bring up the subject at the right time.

Here are some common signs that a family member is at risk:

  • Muscle weakness, balance or gait problems – As we get older, it’s not uncommon for us to lose strength and flexibility in our legs. This can affect our coordination and make it easier for us to fall over.
  • Poor eyesight – With ageing, less light penetrates the eye, making it harder for older people to spot obstacles and trip hazards.
  • Medication – Some medications can make the user feel sleepy or dizzy.
  • Chronic conditions – Nearly 95 per cent of older adults have at least one chronic illness, and almost 80 per cent have two or more. These conditions include diabetes, heart disease or arthritis and can reduce the ability to be active and make them more susceptible to falls.

2. How to talk about fall prevention

How to talk about fall prevention

It’s not uncommon for caregivers and younger family members to feel uncomfortable talking about fall prevention. Many worry that broaching the subject will upset their elderly loved one and cause offence. The truth is, talking openly and frankly about fall prevention is often the best approach and can help you avoid “elderspeak”, engage your loved one in the discussion and make it easier for both of you to express your concerns.

The conversation might be difficult, because it means confronting fears that your parent or elderly relative is getting older. But that doesn’t mean you should shy away from the subject. Talking about fall prevention sooner rather than later can make all the difference to your loved one’s future health.

Here are some conversation starters to help you break the ice:

“This isn’t easy, but I’m concerned about your safety.”

“I want you to live at home for as long as possible. How can I help you do that?”

“You don’t seem to be going out as often. Is there something worrying you?”

3. What can elderly people do to avoid falls?

There are lots of things that families and caregivers can do to help their elderly relatives stay healthy and live safely. Below are some of the simplest steps that you can take.

  • Support their physical and mental health – Talk to your loved one about their health and consider speaking to their doctor. This will help you identify what sort of physical activities they should be doing to stay strong and if they should be using a mobility aid to get about. Ask your GP if your relative takes any drugs that increase their risk of falling over. You should also encourage your loved one to participate in their healthcare, as this will help them stay independent and understand the limitations of their own body.
  • Make use of technology – Encourage older family members to keep their mobile phones nearby. This will stop them from rushing around the house when you call. If your elderly relative is comfortable using a smartphone, show them how to use apps like WhatsApp and Deliveroo. These are great for helping older people stay in touch with friends and family, keep their cupboards stocked and maintain independent living. Even if your elderly loved one isn’t tech-savvy, then a personal alarm service like ours can help them in the event of an emergency. A pendant alarm from our Care Hub Plus package comes with automatic fall detection technology and will send an alert even if the wearer falls unconscious or is unable to press the fall alarm button. This personal alarm linked to a mobile phone will mean you’re made aware of an incident as soon as it occurs. If you’re not available to check on your relative, a member of the SECOM monitoring team will assess the situation and alert the emergency services should they be required to attend.
  • Make a post-fall care plan – When elderly people fall over, it’s not unusual for them to go into shock. You can help them prepare for accidents and stay calm by putting a plan in place. Important points to cover include cautioning against getting up straight away, keeping warm in the event of a serious fall and calling for help. Instruct them on how to activate the emergency button on their personal alarm too, so they remember that’s what it’s there for.

4. How to prevent falls at home

A lot of falls happen indoors, so fall-proofing your loved one’s home is key to reducing their chances of experiencing a fall. Taking a look around their home, or walking around with them, can help you spot any potential hazards and come up with a plan.

Here are three quick and easy ways to fall-proof an elderly relative’s  home:

  1. Foot mats are useful for drying your feet at the door and making sure you don’t walk any mud or dirt into the house. However, some rugs, particularly those at the top of the stairs, can pose a serious trip hazard. Think about how useful a mat or rug is when touring your loved one’s home. If there’s no reason to keep it there, remove it straight away.
  2. A trip to the bathroom is one of the leading causes of a fall at night. Installing a night light in the bedroom, as well as on the landing, can make it a lot safer for your mum or dad to use the toilet.
  3. Tidying away clutter is critical to making your loved one’s home fall-proof. Use cable ties to keep wires out of the way, and avoid any rubbish from building up. Removing glassware or glass furniture is also a good idea as it can be harder for older people to see.

5. What to do if you’re worried about a loved one falling

If you’re anxious about a family member falling over, or the possibility of a fall affecting their confidence, then talk to someone as soon as you can. There are a number of preventative measures that you can take to protect them from falling, and a wide range of services that you can use to make sure they’re safe in the event of a fall.

Talk to your doctor

If you’re worried, talk to your doctor. They can perform a risk assessment and determine your elderly relative’s likelihood of experiencing a fall. If they decide they’re at risk, they can help you create an action plan.

Personal alarms

Personal alarms come in many shapes and sizes, and are designed to help older people call for help if they suffer a fall or feel unwell. Our Care Go fall detection devices will give you the peace of mind that your loved one will not be left experiencing a ‘long lie’ after a fall, which can have a negative impact on both physical and mental health.

Our personal alarm service is monitored 24 hours a day, and in the event of an emergency friends and family are immediately alerted, as well as the emergency services should they be required.

If you’re looking for a personal alarm, there’s a good chance you may qualify to avoid paying this tax. When shopping online, be sure to look for prices that exclude VAT or a supplier that advertises this lower price. It could save you hundreds of pounds in the long run.

To receive VAT relief, you must either have:

  • A physical or mental condition that has a significant, long-term effect on your everyday life
  • A condition that is regularly treated by a medical professional, such as diabetes
  • A terminal illness

Save £5 off our fall alarm Care Hub Plus today while stocks last!

6 Things to Look For in a Personal Alarm

Shopping for a personal alarm can feel daunting with lots of devices on the market. As with everything we do, we want to make life easier for you. That’s why we’ve compiled a list of all the features you should be looking for in a pendant alarm.

During your online search for personal alarms for the elderly, you can eliminate any provider that doesn’t tick all these boxes. Rest assured that all the SECOM CareTech devices meet these criteria and we can answer any further questions you have about homecare and independent living services.

1. Futureproof

Personal alarm services work by keeping you connected. At SECOM CareTech, we use multi-network SIMs to send and receive signals from your device. A common alternative to multi-network SIMs is landlines, which work by sending electronic signals along underground cables.

Many telecare providers use landline technology to make their elderly personal alarms work, but this infrastructure is due to be turned off in 2025. Until then, there will be a period of switching over. To avoid the upheaval, be sure to select a pendant alarm provider that doesn’t rely on this soon-to-be-outdated technology.

Having a futureproof personal device will give you added peace of mind. When combined with the support offered by your telecare service, you should have the confidence that your best interests are catered to at all times.

2. In-house monitoring centres

It may come as a surprise, but not all personal alarm services have their own monitoring centres. Instead, many outsource their monitoring to third-party companies, which means the people who monitor you might not be employed by the same company supplying your device.

Choosing a provider that supplies both the personal alarm and monitoring service means you always know who is monitoring you or a loved one. Some of CareTech’s personal alarms with fall detection have a two-way communication function, meaning you can speak to a member of our monitoring team in an emergency.

Understanding who is at the other end of your pendant alarm device is really important for true peace of mind. After all, they will assess the situation if your emergency contact is unavailable to ensure you’re supported 24 hours a day. The monitoring service will hold relevant medical information to inform the paramedics should they need to attend your home.

3. Wearability and discretion

Elderly care alarms come in many shapes and sizes. Some have bright red buttons, while others are more discreet. When shopping around for a personal alarm, it’s important to think about how it looks. Many elderly and disabled people don’t want to wear a pendant alarm that draws attention to their age or disability.

By considering a personal alarm’s appearance and wearability, you are far more likely to pick one that you or a relative feels comfortable wearing. After all, a safe personal alarm needs to be on hand at all times in order to perform its function and assist in independent living.

Choose between a pendant alarm for the elderly or disabled that can be worn as a necklace, brooch or clipped to a belt. Careful consultation with a loved one about the best personal alarm option for them is paramount, as their buy-in is crucial to its success. Some devices can even pass as jewellery, which may be an important factor for your relative.

4. Waterproof

Bathrooms are a common place for older people to suffer a fall. It’s why a lot of personal alarm services advertise their products as waterproof or water-resistant. With all of the hard surfaces found in a bathroom, it’s an important place to have your elderly fall alarm to hand.

Water-resistant products are measured against standards set by the IP code. This gives consumers an indication of how water-resistant they are and the types of environments you can expect to safely wear them in.

To receive an IP certificate, products are tested in a lab by a third party. The two lead ratings are IP67 and IP68. These indicate a device can be submerged in one metre of fresh water for 30 minutes without being damaged.

In order to get the most out of your personal device, you’ll want it to be waterproof. That means you can wear it while bathing and continue to be protected by the automatic fall detectors or emergency button at a time when you’re most vulnerable.

5. Back-up safety features

Most of us hope we never have to use our personal alarm. But if the worst should happen, it’s important to know yours is working properly. Personal alarms come with lots of clever safety features, such as back-up batteries and low-signal alerts. Making sure your new device has at least one of these features will make it safer for you to use and easier to keep in good condition.

At SECOM CareTech, some of our devices have a battery life of two to five years, meaning you never have to charge your personal alarm. When the battery comes close to when it needs to be changed, we receive an automatic message to replace your personal device free of charge, so you don’t have to do anything to stay protected.

6. VAT exemption

VAT is a sales tax added to goods and services sold in the UK. It stands for value added tax and is usually charged at 20 per cent. Many products that are used by disabled people or those with long-term health conditions are exempt from VAT.

If you’re looking for a personal alarm, there’s a good chance you may qualify to avoid paying this tax. When shopping online, be sure to look for prices that exclude VAT or a supplier that advertises this lower price. It could save you hundreds of pounds in the long run.

To receive VAT relief, you must either have:

  • A physical or mental condition that has a significant, long-term effect on your everyday life
  • A condition that is regularly treated by a medical professional, such as diabetes
  • A terminal illness

Here are some of the conditions that may qualify you for VAT exemption:

  • Arthritis
  • Asthma
  • Blindness
  • Cancer
  • COPD (Chronic Obstructive Pulmonary Disease)
  • Dementia
  • Diabetes
  • Heart disease
  • Hypertension
  • Motor neuron disease
  • Multiple sclerosis
  • Osteoporosis
  • Parkinson’s disease
  • Stroke

Explore CareTech’s range of personal alarms to discover which option would be best for your elderly relative.

What is a Personal Alarm Device?

What is a personal alarm you ask? Personal alarms are becoming a common method for enjoying greater peace of mind associated with independent living.

Now that more people are reaching retirement age, the care sector is under greater pressure to provide elderly care services. This means fewer people – both old and young – are getting the planned treatments they need, and healthcare professionals are having to look for new ways to streamline services.

Telecare services offer remote care for elderly and less physically able people. They minimise pressure on core services and make it easier for older people to live in their own homes. Personal alarms are one of the most popular types of telecare systems, and during the pandemic they played a key role in keeping vulnerable people safe.

If you’re interested in a personal alarm for an elderly relative, keep reading. This article explains everything you need to know about pendant alarms, including how they work and the different types on offer, as well as the monitoring service that accompanies the wearable device.

What is a personal alarm, and how do they work?

Personal alarms are known by lots of different names – from pendant alarms to elderly care systems and fall detection devices. They offer a fast and effective way for people who live alone to call for help and can significantly reduce the time it takes for someone to receive emergency care. The NHS recognises personal alarms and monitoring systems as a way to maintain safe independent living.

Personal alarms usually feature two separate devices: a base unit and pendant alarm. The base unit features a small multi-network SIM that sends and receives data from your telecare provider, and the pendant contains a radio transmitter that lets the base unit know when the panic button has been activated. Together, the two devices allow the wearer to call for help from anywhere in their home or garden.

People use personal alarms for lots of different reasons. Some use them because they are at risk of a fall or medical emergency, while others simply enjoy the security that comes with knowing help is nearby. Whatever your telecare needs, there’s something for everyone at SECOM CareTech. Our top-of-the-range devices are monitored by a fully accredited team of trained security professionals so you can rest assured your loved one’s homecare independent living needs are always met.


Pendant alarms

Pendant alarms are designed to be worn around your neck and are a good option for those who might misplace their alarm. They are often mistaken for pieces of jewellery, particularly if they are as highly stylised as ours, and can be worn under your clothes for added discretion. CareTech by SECOM’s pendant alarms for the elderly are waterproof, so there’s no need to take them off when bathing.

Care Hub


Our Care Hub package includes the Pearl, a small pendant alarm full of great features. The two-way radio transmitter that sits at the heart of the elderly personal alarm communicates directly with your base unit, keeping you in constant contact with a member of our monitoring team.

The pendant can be worn in both hot and cold water, perfect for keeping you safe while you bathe, and its 300-metre signal range is more than enough for most domestic settings.

Care Hub is a personal alarm linked to a relative’s mobile phone. If a user presses the SOS button, the system sends a message to the SECOM Care app. Loved ones can then use the app to let us know if they are responding or need us to step in. If your emergency contacts do not answer or are unavailable, a member of our monitoring team will respond immediately.

They will know who you are, where you are calling from and any medical details you have shared with us. They will assess the situation and coordinate with the emergency services to make sure you receive the help you need. This is why a pendant alarm offers great peace of mind.

Fall detectors

Fall detection devices use sensors and algorithms to monitor changes in direction and speed to figure out if you’ve suffered a fall. If your device is activated, the pendant sends an SOS signal to your monitoring centre. Your telecare provider can then work with your contacts and the emergency services to make sure you are okay.

Why use a fall detector?


Fall detectors are designed to limit ‘long lies’ and make sure you receive medical attention as quickly as possible in the event of a fall. Most users wear them because they suffer from one of the following conditions:

● Limited mobility
● Frailty
● Cognitive difficulties
● Epilepsy
● Diabetes
● Parkinson’s disease

As well as being distressing, a long lie can have significant health implications, including delaying medical treatment and exacerbating other conditions. One of the biggest issues associated with a risk of falling is the individual’s loss of confidence. An elderly fall alarm can help reduce this anxiety.

Care Hub Plus


Our Care Hub Plus package is a dual personal alarm system. It includes the Care Hub, a base unit that connects directly to our monitoring centre, and the Pearl Advanced, a pendant alarm with fall detection technology.

These two fall detection devices work together to call for help in the event of a fall, and can be used by the wearer to manually raise an alarm, either by pressing the SOS button on the pendant or sending an alert from the base unit.

If the Pearl Advanced detects a fall, it sends a distress signal to the base unit and starts to beep. This gives the user ten seconds to deactivate the alarm using the pendant’s ‘shake to cancel’ feature. If the alarm isn’t cancelled, the base hub sends an SOS signal to our monitoring centre and your emergency contacts.

GPS alarms

Traditional elderly care alarms have been around since the early 1970s. There have been several advances since then, including updates in fall detection and multi-network communication. But one of the biggest changes is the introduction of GPS personal alarms for the elderly.

GPS alarms can be used anywhere and support two-way communication. They allow your telecare provider to establish your exact location so no matter where you are – whether in the garden or walking to the shops – you are covered every step of the way. Knowing you’re able to speak to the monitoring team during an emergency also promotes independent living.

Care Go


The Care Go pendant is a personal alarm that can be used at home, in the garden or out and about. It features built-in location tracking and comes with its own wireless charging station.

Never be without the protection of a safe personal alarm, as the Care Go is water resistant and can be worn as a pendant or attached to your keys. The pendant lasts for up to a month on a single charge, and the unique light ring encasement glows whenever the battery is low.

To call for help, wearers need only press and hold the panic button on the personal alarm device. We will then speak to you via the device’s built-in speakerphone to assess the situation and make the appropriate arrangements regarding your care.

Take a look at the full selection of devices from SECOM Caretech and discover what is the best personal alarm for your elderly relative.